Thursday, March 27, 2014

Lufthansa Returns To Normal Service Immediately Following End Of Strike, Keeping Minimal Impact


Lufthansa kept impact on passengers to a minimum / No further strike effects in the coming days

 Immediately following the end of strike action at several airports in Germany, the airlines of the Lufthansa Group returned to normal flight operations. Lufthansa resumed its regular scheduled services at 2 p.m. The airline had already returned to normal operations at 1 p.m. at its Munich hub. All flights scheduled for this afternoon and this evening will depart as planned. No further strike effects are expected in the coming days.

The airlines of the Lufthansa Group were well prepared for the strike, releasing a special flight timetable at an early stage with significantly reduced capacities for the duration of the strike. Around 600 flights were cancelled. These measures, combined with the high level of commitment shown by Lufthansa staff, ensured that the airline was able to return to normal service much faster than in similar situations in the past.

Lufthansa's aim, at all times, was to minimize the impact that the airport strike had on its passengers. More than 50,000 passengers who were affected by the strike and had provided their contact details were informed of changes to the flight timetable by text message and email. Staffing levels in Lufthansa's call centers were increased on Tuesday. Lufthansa's website, LH.com, also provided passengers with detailed information about the status of their flights and alternative travel options.

Passengers flying with Lufthansa on Thursday to or from Frankfurt, Munich, D├╝sseldorf, Cologne/Bonn, Stuttgart, Hamburg and Hanover were able to rebook their tickets once at no extra charge. Customers whose flights were cancelled were able to cancel their bookings for free. Passengers within Germany also had the option of traveling by train with Deutsche Bahn, at no extra charge. At Frankfurt Airport, additional staff was on hand in the terminal to ensure the best-possible level of customer care.

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