Travelore News: Lufthansa Notifies Passengers Of Strike Consequences

14,000 text messages sent to registered customers / 2,200 hotel rooms booked in the Rhine-Main area and 500 field beds set up as a precautionary measure

Following the announcement by the Vereinigung Cockpit pilots’ union of a strike in Frankfurt today, Lufthansa was able to inform most of the affected passengers yesterday about the effects. Yesterday evening at 9 p.m., the special flight plan for this afternoon was published online at www.LH.com and 14,000 booked passengers were informed at the same time via text message. These passengers had previously registered their contact details so that Lufthansa could notify them of flight cancellations, re-bookings and alternative travel options.

Today the staff at the station in Frankfurt are focusing on providing the best possible assistance for passengers. As a precaution, 2,200 hotel rooms have been reserved in the

Rhine-Main area, and Lufthansa and Fraport have set up some 500 field beds for passengers in transit who are not allowed to enter Germany for visa reasons. From 2pm onwards, the staff at the Frankfurt station will be providing passengers affected by the strike with refreshments, snacks and the opportunity to use telecommunications. Mobile information stands will also be set up and capacities increased at the ticket counters.

Kay Kratky, member of the Lufthansa German Airlines Board and responsible for operations and the Frankfurt hub, said: “We apologize for the inconveniences caused for our passengers by the strike of the Vereinigung Cockpit pilots’ union. Because the strike was only announced after 5 pm yesterday, there was very little lead time. We have been working nonstop since yesterday evening to give our customers all the available information and, whenever possible, to rebook them on other airlines or other means of transport. We have also increased capacities at our call centers as quickly as possible. At Frankfurt Airport we are mobilizing all our capacities today in order to minimize the effects of the strike on our passengers. This is very difficult on a Friday afternoon at the end of the school holidays in three German states, as this is one of the busiest travel days of the year. But we will nonetheless do all we can to achieve this target for our passengers.”

Prior to the strike, Lufthansa had already presented an offer to the Vereinigung Cockpit pilots’ union at the start of April regarding future early retirement from flight service and had therefore created a basis for further negotiations. This offer would provide all cockpit members with the option of retiring early from flight operations, including in the future.

In concrete terms, Lufthansa’s offer on transitional benefits provides for the following:

·         For employees who have been working at Lufthansa since before January 1^st  2014, Lufthansa will bear the costs of early retirement, including in the future. This means that employer-financed transitional benefits will be maintained for several decades.

·         For employees who start or have started work at Lufthansa after January 1^st  2014, it will still be possible to retire early from flight service. However, the costs of this will no longer be borne by Lufthansa, but rather by the employees. In the event of incapacity for flight service, a purely employer-financed insurance policy will still be included for all employees.

·         The individual age for retiring from flight service will be raised, depending on the length of service, from 55 for more senior up to 60 for younger employees. The longer employees have already been in the company, the less affected they will be by the increase in the earliest possible individual retirement age. Employees who have been with the company for a very long time are not affected at all by the changes.

·         Today, on average, cockpit crews leave Lufthansa German Airlines at the age of 59. In the future, the average age for employer-financed retirement from flight service at Lufthansa German Airlines is intended to go up gradually over several years to 61. The average age of 61 reflects an overall trend in society towards a longer working life.