Showing posts with label Airline rewards. Show all posts
Showing posts with label Airline rewards. Show all posts

Sunday, December 13, 2015

A Silver Lining To The AAdvantage Devaluation: Upgrades


One bit of good news for members in the AAdvantage program changes that I haven’t seen get any play is that mileage upgrade award charts don’t appear to be changing.
Delta made upgrades a lot more expensive this year. United has many more upgrade price levels, including some more expensive than AAdvantage. But American hasn’t changed their upgrade prices.

American Airlines Boeing 787 Business Class
Upgrades were once the best, most leveraged use of miles. But awards became more flexible (mix and match various alliance partners) while upgrades became more expensive (tons of miles and the introduction of cash co-pays).

United Will Charge You Up to $600 and 35,000 Miles Each Way

United introduced cash co-pays for upgrade awards in 2009. They actually matched American on this — American introduced cash co-pays first.
In mid-2011 United raised the cost of mileage upgrades and increased cash co-pays as well. They went from three fare categories — business class (except for discounted Z fares), full (Y or B) fare coach, and discount fares — to nine separate fare categories each with its own price in terms of miles and cash.
Here’s a portion of the upgrade chart for United flights:
Upgrades cost as much as 35,000 points and $600 each way.
Interestingly when United announced their brutal award chart devaluation in November 2013, theymade some unpleasant tweaks to upgrade rules but didn’t change the upgrade chart.

Delta Will Charge You Up to 115,000 Miles Each Way — and Won’t Let You Upgrade the Cheapest Fares

Delta doesn’t permit upgrades on the cheapest fares at all. You have to buy at least a mid-tier K fare if you want an international upgrade. Here are one way upgrade prices with Delta:
US-Europe
  • Y/B/M Fares: 60,000 miles
  • S/H/Q/K Fares: 80,000 miles
US-North Asia:
  • Y/B/M Fares: 60,000 miles
  • S/H/Q/K: 80,000 miles
US-South Asia, Micronesia, Southwest Pacific
  • Y/B/M Fares: 80,000 miles
  • S/H/Q/K Fares: 115,000 miles
Buy an expensive coach ticket and still spend 230,000 miles roundtrip between the US and South Asia for an upgrade. You’re paying cash for the ticket and spending a ton more than a saver award costs for a ‘free’ ticket. And yet international upgrades on Delta are still super hard to get.

American Charges Up to $550 and 25,000 Miles — and That Didn’t Go Up

American has four levels to their upgrade chart — from discount or full fare economy to business and from discount or full fare business to first.
They don’t waive cash co-pays on domestic mileage upgrades for elite passengers, so they aren’t as friendly as United on this. On the other hand domestic upgrades on all except for premium transcon New York JFK – Los Angeles/San Francisco are usually available.
I’ve always hated cash co-pays, but American’s are a bit cheaper than United’s and the mileage cost to upgrade is lower for American flights than United flights. In fairness to United, American’s international route network is more limited.
Confirmed upgrades at time of booking can be tough of course. But that American’s upgrade pricesaren’t changing as part of the AAdvantage revamp and new award chart going into effect March 22 seemed worth noting.

Thursday, November 12, 2015

Travelore Tips: 40 Airport Secrets Only Insiders Know

File photo of Philadelphia International Airport
File photo of Philadelphia International Airport Ron Cortes/Staff Photographer


Airports often mean long lines, big crowds and a looming headache for travelers. While traveling might be a hassle to some people, frequent travelers and insiders know the secrets to living the good life while traveling and avoiding the headaches most normal travelers experience. If you want to travel like the pros, here are 40 airport secrets and travel tips from the insiders.


1. Global Entry and TSA PreCheck Are Totally Worth It

While many travelers are dealing with long waits to get through security, insiders are taking advantage of Global Entry ($100) and TSA PreCheck ($85) for faster screening.
“Global Entry is a must for anyone who travels internationally and includes TSA PreCheck for your domestic flights,” said frequent traveler Lee Huffman, founder of BaldThoughts.com. "Because you are what's known as a Trusted Traveler, you can skip security lines at the airport and don't have to take off your shoes or remove your 3-1-1 liquids bag."

2. Sign Up for Airline Rewards Programs


Even if you don’t fly often, you could benefit from signing up for airline rewards programs. After just a few flights, you might have enough miles or points to get them redeemed for free or low-cost travel. You might not even have to use the same airline to redeem your miles.
“You can often fly on partner airlines using your airline's miles,” Huffman added. “In some cases, using Airline A's miles to fly on partner Airline B requires less miles than if you used Airline B's miles for the same flight,” explained Huffman. Before your next flight, be sure to sign up for the airline rewards programs.

3. Don’t Check Your Bags

One way to make sure your stuff arrives safely is to pack like a pro and only take carry-on bags when you travel. Typically, airlines allow for one carry-on bag and another small item, like a purse or laptop. Checking your bags can mean waiting in lines, and there's a risk of having your luggage get lost or even stolen. Instead, you can utilize carry-on advantages to save time and ensure your stuff arrives with you.

4. Some Airport Lounges Are Available to Certain Credit Card Holders

Airport lounges aren't just for the rich and famous. “Many credit cards and airline loyalty programs provide free or discounted access to airport lounges,” said Huffman.
In the airport lounge, you can avoid the hustle and bustle while relaxing before your flight and enjoy complimentary beverages and snacks. Call your credit card company ahead of time to see if you're eligible.

5. Pack Only What You Need

It's a good idea to be cautious when you pack and bring extra items, but ask yourself if you really need everything. “When packing, think about exactly what situation you'll want a certain item of clothing,” said Gillian Morris, CEO and founder ofHitlist, a travel app that alerts you when cheap flights are available.

6. Fly Off-Season for the Best Deals

Many people enjoy taking a summer vacation, but airport insiders know that traveling off-season is where the best deals are. Typically, traveling at off-peak times — for example, during the rainy season — for your intended destination can save you money. Do your research to see when the "low season" is for wherever you'd like to go.

7. Pack an Empty Water Bottle

Instead of having your water bottle thrown out by the TSA or forking over $5 for a water bottle at the food court, pack an empty water bottle to get your water fix. Airports have water fountains where you can fill up and hydrate before your journey — for free.

8. Clear Your Cookies Before You Book a Flight

If you've ever searched for a flight and then, not even an hour later, you go to book and the price has increased — your cookies might be the culprit. Internet browsers track your activity online, and some booking sites might increase the price depending on demand.
To avoid this situation, travel pros suggest clearing your cookies or using a private browser when booking a flight. It's worth a shot and might help you get a lower price.

9. Bring Your Own Headphones

Many airlines offer free in-flight entertainment, but not all of them offer headphones for free. In order to save money and keep yourself entertained during a long flight, pack your own headphones. Bonus perk: You’ll look busy and avoid any unwanted conversations with people in your row.

10. Avoid Baggage Fees by Gate-Checking Your Bags

More and more airlines are making baggage fees the norm — charging $25 or more for your checked bags, according to FareCompare, an airfare comparison site. One way to try and avoid baggage fees is by checking your bags at the gate, though check ahead of time to make sure the airline doesn't charge for gate-checking, too.
Overhead space is becoming a hot commodity, and many airlines ask for volunteers to check their bags as there’s simply not enough room in the plane for everyone’s baggage. This volunteering tactic is an insider loophole that could potentially get your bags checked for free.

11. Fly on a Tuesday for the Best Deals

The weekend is prime travel time for many people, which can mean higher prices and large crowds. For the best travel deals, fly on a Tuesday instead. Flying during the week, specifically on Tuesday, could result in huge savings. For an even better deal, consider flying at non-peak times — such as early morning or a red-eye flight.

12. Four Wheels Are Better Than Two

The luggage you travel with matters, and having four wheels can be better than two. This way, you can avoid dragging your bag and push it in front of you. Not only that, but you can navigate tight spaces and have more control over your bag, making it easier to travel and get through the airport.

13. Download Your Airline’s App

One easy travel tip that can make air travel easier is downloading your airline’s app. In most cases, you can enjoy paperless boarding and get real-time updates about any flight delays, changes or updates. Having a mobile boarding pass can help you save time — and some trees.

14. Wear Slip-On Shoes

If you dread taking off your shoes in the security line, make your life a little easier and wear slip-on shoes. Slip on and slip off. This simple travel hack can keep the line moving and make going through security a little less painful.

15. Pack Your Own Food

“Mmmmmm, airline food,” said no one ever. Instead of forcing yourself to eat airline food or paying high prices at the airport, pack your own food. Think sandwiches, fruit, crackers and granola bars — check with the TSA first to make sure your menu follows security guidelines. This travel tip can help you save money and your appetite.

16. Spend Money to Save Money

While it’s common knowledge that airport shops tend to jack up prices on items, that’s not always the case. Some areas, like Portland, Ore., forbid shops to charge more for goods and services. In addition, some states, like Oregon, have no sales tax. If you’re thinking of shopping at the airport, compare prices online and check tax laws before you travel.

17. Pick an Aisle Seat

Brrrrr. Planes can be cold, but the temperature can be even worse if you’re by the window. The cold air can leak through the window at high altitudes. Opt for an aisle seat to stay warm. Bonus: You won’t have to climb over anyone to go to the bathroom.

18. Bring the Sanitizer

Airplanes can be a hotbed for germs. Be sure to bring hand sanitizer and sanitizing wipes to kill germs and avoid illness. One area not to miss: your tray table. Tray tables might not be cleaned between flights, so sanitize your tray before you use it.

19. Get Social

One of the best travel tips for saving money is to get social. Follow various airlines, airports and airline booking sites on social media, like Twitter and Facebook, to get promo codes, discounts and insider tips.

20. Know Your Airport Code

Before arriving at the airport, know your airport code — the three letters that refer to your destination, such as LAX. Some cities have multiple airports, and your luggage tags can get mixed up if you’re not sure where you’re headed.

21. Make Your Luggage Unique

At baggage claim, the sea of bags can look eerily similar. One of the best travel tricks is to make your luggage unique. Put a ribbon on your luggage or go all out and opt for something colorful. Differentiating your bag from the rest can save you time and help ensure that someone doesn’t walk off with your bag thinking it’s theirs.

22. Wear a Jacket

As mentioned earlier, planes and airports can be mighty cold. Wear several layers, including a jacket, so you're prepared to handle temperature fluctuations. Wearing a jacket that you can easily take on and off can also help you deal with various temperatures between your destinations. It can also give you more pockets for small items you want to keep handy.

23. Get a Rewards Credit Card

If you like flying with a particular airline, it might make sense to get an airline rewards credit card. Often, these airline-based cards can have generous sign-up bonuses and offer perks like discounted travel, early boarding and access to airport lounges.
“If you have great credit and do not have any spending problems, you can sign up for credit cards to earn hundreds of thousands of frequent flyer miles so your upcoming trips are all free, or heavily discounted,” said Eric Rosenberg, travel hacker and founder of Personal Profitability.

24. Plan Ahead

Frequent travelers plan ahead to make their lives easier and make sure they arrive at the airport on time. In order to plan ahead, pack the night before, look up driving or public transportation directions, check the weather and traffic, and print out important documents ahead of time.

25. Choose the Path of Least Resistance

While we’ve all seen the departure and arrival lanes at airports, you can still get where you need to go regardless of which lane you choose. If there’s crazy traffic in the departures lane, consider changing it up and getting dropped off at the arrival lane.

26. Check In Ahead of Time

One travel tip that can limit your check-in time is to check in ahead of time. Many airlines allow you to check in ahead of time and print your own boarding pass. If you only bring a carry-on, you can head straight to security.

27. Avoid Wearing Jewelry

Security lines can be a pain, but you can make your life easier by leaving the jewelry at home. In some cases, you can keep your jewelry on, but it might set off the metal detector. In that case, you might have to put your bling in the bin or get a pat down by security. Instead, just avoid wearing jewelry altogether and pack it in your bags instead.

28. Don’t Wrap Your Gifts

If you're going home for the holidays, you might want to think twice about wrapping your gifts ahead of time. Airport security might have to unwrap and inspect your items. In this case, having a gift bag might make more sense.

29. Volunteer to Go on a Later Flight

If you’re not in a rush to get somewhere and you want to maximize your travel, volunteer to get bumped off a crowded flight. Many airlines offer vouchers, and in some cases, they could possibly even be worth more than the cost of your flights.

30. Check Your Flight Status Ahead of Time

Before heading to the airport, check your flight status online ahead of time. Delays happen, and instead of waiting at the terminal for hours, you can get real-time updates before leaving the house.

31. Mix and Match Flights

In order to get the best deals on flights, consider nixing the round-trip ticket in favor of two one-way tickets. One airline might have the cheapest departing option, while another airline might have the cheapest return. You don’t have to stick to the same airline and have a round-trip flight. You can purchase two one-way tickets on different airlines to save money.

32. Make Copies of Important Paperwork

Traveling can mean organizing a lot of moving parts, and things can get lost in the shuffle. To ensure you have all of your required documents, make copies of your important paperwork — including passports, driver’s license, itineraries, hotel reservations and directions.

33. Skip the Starbucks Line

While Starbucks might be calling your name on those early flights, skip the cup of joe and the line to save money. You can get free coffee on your flight. Also, if you’re flying Alaska Airlines or Delta, you can enjoy Starbucks coffee as part of their complimentary beverage service.

34. Bring Travel Size

To ensure your toiletries aren’t thrown in the trash, make sure your liquids are 3.4 ounces or less. Most people don’t have that size at home, so bring samples of shampoo that you’ve received on your other trips. Some stores also carry travel-size shampoo and toothpaste.

35. Bring a Spare Plastic Bag for Toiletries

Per TSA guidelines, your toiletries must be in a separate bag for screening. However, those bags can break or get dirty during your travels. Bring a spare resealable plastic bag for your toiletries for your next flight.

36. Keep Your Laptop Easily Accessible

During the security checkpoint, you’ll have to take out your laptop for screening. In order to move through the line quickly, have your laptop in an easily accessible location so you’re not digging for it while in line.

37. Check for Free WiFi

You have some time to kill at the airport and start browsing on your phone. Instead of eating up all your data, check for free WiFi. Some airports have free WiFi, while some restaurants in the airport might offer free WiFi. Check ahead of time to see if there's free wireless you can access.

38. Bring a Portable Phone Charger

Your smartphone could be your No. 1 travel tool to help you with directions, a mobile boarding pass, answering emails, and communicating with others before and after your flight. While most airports have charging stations, they can often be crowded. Instead, bring your own portable phone charger so you’re never out of juice.

39. Wear Your Luggage

If you truly want to avoid baggage fees, consider wearing your luggage. Some clever travelers have stuffed their jackets with items. One company, Jaktogo, is taking it a step further and has actually created wearable luggage.

40. Use the My TSA App to Check Current Wait Times

Using the My TSA app, you can get answers to your most pressing travel questions and verify what you can bring on flights. Not only that, but you can get updates on any delays and check wait times in the security line. Before your flight, check out wait times and get real-time updates to help you plan accordingly.


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image: http://media.philly.com/images/GBRLogo.jpg

This article originally appeared on GOBankingRates.com:
GOBankingRates.com is a leading portal for personal finance news and features, offering visitors the latest information on everything from interest rates to strategies on saving money, managing a budget and getting out of debt.

Read more at http://www.philly.com/philly/business/transportation/40_Airport_Secrets_Only_Insiders_Know.html#O1XJC7QH2HScaOI4.99

Wednesday, March 11, 2015

Travelore Tips: 10 Ways To Make Travel Rewards Programs Go The Distance



Navigating the land of travel rewards programs can often be a daunting task. Rules change, programs come and go and partnerships and alliances fade. Add in expiry dates on points, blackout dates, tax and fuel surcharges – and getting a “free” ticket is tougher than ever. Well the travel experts at Cheapflights.com, the online leader in finding and publishing travel deals, are here to help shed some light with a how-to on the Top 10 Ways to Make Travel Rewards Programs Go the Distance.

“Managing your miles can be a full-time job,” said Emily Fisher, Cheapflights.com travel expert. “Do it right, though, and it can be the key to unlocking a travel goal. Some see points as the path to a dream vacation while others are aiming for the perks of status or even an economical way to score a seat in First Class. There are many ways to win at the rewards game if you are patient and pay attention to the details. We'll give you some insights into playing the game as well as George Clooney's character in ‘Up in the Air.’”
To get you started, below are the first five tips on how to get the most out of travel rewards programs:

·         Know your range of options­ - Airlines were among the first to launch loyalty programs with frequent flyer programs that date back decades. However, nowadays hotel chains from Best Western to Marriott to Fairmont all reward regular guests (your airline may do so as well). And, of course, credit card companies do their very best to keep you spending with their cards. And a host of them, from American Express to Chase Sapphire to Capital One Venture, offer incentives geared toward travelers (and aspiring travelers). Even travel booking sites are getting in the game. Register with Orbitz or Expedia and you can start to accrue benefits and costs savings there as well. You can even rack up points with services like restaurant booking platform Open Table — snag some money for eating well on the road!
·         Double (or triple) dip where you can­ - With so many companies lining up to reward you, make sure you take full advantage. One flight should mean points accrued with the airline, the credit card company and possibly the booking site. Don’t forget to give your mileage account number along with your credit card to the rental car company, too. Tack on points for the hotel and dining out, and you have a good collection started — even from a short trip. And remember, you can often book hotel rooms with airline points and flights with hotel points, adding to the incentive to rack up points everywhere you can.
·         Don’t pay to get into the game - With the possible exception of an annual fee on a credit card, all of these rewards programs are free. (And shop around on the credit card front as many travel perk cards don’t carry an annual fee.) The only cost to you should be the time and effort to keep track of the different accounts and your points. To keep it simple (and to keep points consolidated), odds are you will find yourself picking a few rewards programs and sticking with them (which is of course why the companies offer them). However, if you have the patience, having a broad mix of programs you are accruing points across means you can get something out of almost any travel transaction.
·         Don’t let blackout dates get you - Expecting to cash in your earned points for a trip over Christmas break? Some airlines (and hotels) are going to let you down when you go to use miles because they blackout popular travel dates for those booking with points. Plan ahead and start building your points with a program that doesn't have blackout dates (e.g., jetBlue, Orbitz or Expedia). If you are committed to that path, you may even want to pay the annual fee and get the added points (and occasional companion ticket) that come from signing up for an associated credit card — as well as the points accrued using the card. If you want more flexibility, though, rack up points with a travel credit card and skip the blackout window blues. When you buy using credit card points, it looks like any other transaction to the airline, so the dates won’t be blocked. In all cases, if you are looking to travel over a major holiday or school vacation, book as early as you can so you can get the best deal, even if the currency is rewards points.
·         Book strategically - One of the reasons sites like Orbitz and Expedia are getting into the rewards program game is that some airlines and hotels offer more points (or only offer points) if you book directly on their sites. So you should think ahead when booking about where you want to accrue your points. Pay attention to partnerships, too. If your dream is to go to Asia, make sure you’re building points with airlines and hotels that are partners with the airlines and hotels that will take you where you want to go down the road. And read the fine print on your credit cards. You may find some offer more points than others on travel bookings.

The next five tips cover upgrades, status, concierge services, points sharing programs, and using your points to give back. You can read about these important aspects of travel loyalty programs and Cheapflights.com’s complete Top 10 Ways to Make Travel Rewards Programs Go the Distance at www.cheapflights.com/news/top-10-ways-to-make-travel-rewards-programs-go-the-distance 
About Cheapflights.com, part of the Momondo Group
Momondo Group is an online travel media and technology company that is driven by the belief that an open world is a better world.  The group now serves travel search and inspiration to over 17.5 million visitors a month – plus 7 million travel newsletter subscribers – via its Cheapflights (
www.cheapflights.com) and momondo (www.momondo.com) brands.

Skygate began the sourcing of complex air-travel data in 1992, while Cheapflights pioneered the online comparison of flight deals for users in 1996 and momondo launched meta-search in the Nordic countries in 2006.
The Group has offices in London, Copenhagen and Boston with a consumer base across more than 30 core international markets but users all over the world.

Saturday, January 3, 2015

Travelore Tips: How To Make The Most Of Your Miles In 2015



airplane - Flickr-Franco Folini copyFlickr/Franco Folini
With several airlines changing the way you earn miles — namely basing mileage on how much you spend for a ticket rather than how far you fly — you’ll want to make the most of what you do accumulate. Even if you don’t have enough points to redeem free award flights, there are many ways to reap the benefits of your hard-earned miles, onboard and off.

Make online purchases: Airlines have expanded their online stores, recognizing that it’s more difficult than ever to trade earned miles for a free ticket. The caveat is that you’ll almost always get a better deal by using cash instead of mileage, but it’s worth a look if you need to keep your miles active. (Some airlines require you to earn or redeem miles every 18 months or so to keep from expiring.) For example: In United’s digital media store, you can purchase the latest Taylor Swift song for the equivalent of $1.60, just 30 cents more than on iTunes ($1.29). That’s a small price to pay to maintain thousands of dollars’ worth of mileage.

Redeem gift cards: You can redeem your mileage for gift cards through Points.com and similar online services. Restrictions, such as a minimum balance or member status, may apply, and available cards can vary from airline to airline. Generally, though, expect to find all the major retailers — including Amazon.com, Best Buy, Home Depot, Walmart, and Target — among the participants. Some airlines also allow you to use your miles for online service subscriptions like Ancestry.com.

Limited time offer: Now through January 31, 2015, United is putting a twist on gift cards this holiday season. In addition to using your mileage to purchase gift cards, you can do the reverse and exchange any unwanted gift cards for miles. A $25 gift card will earn you 1,000 miles.

Score event tickets: Hankering to go to a football game? Want to catch the next Britney Spears concert?  Some airlines offer concert, sporting event, and theater tickets in exchange for mileage. Using Delta SkyMiles (or a combination of miles and cash), for example, you can get free tickets to Broadway favorites including Wicked, Mama Mia!, and Jersey Boys. Again, just know that purchasing these tickets with cash only may be a better deal.

Experience life: Take that sporting event or concert to the next level with what airlines are labeling “experiences.” American Airlines, United, and Delta host auctions for opportunities to walk the red carpet at award shows, gain VIP access to your favorite performer, attend a high-profile sporting event, like a Bowl game. Is it worth it? That depends on how desperate you are to meet Elton John or watch Notre Dame play.

Go out to dinner: Through United’s MileagePlus program, you can purchase dining cards to participating restaurants. The program has two options: a $50 Lettuce Entertain You dining gift card for 6,800 miles (roughly $68) and $25 Restaurants.com gift card for 500 miles (roughly $5). Restaurant choices may be limited and not always the best, so be sure to do your research on where you can redeem the gift cards first.

Upgrade your flight and airport experience: Almost every airline will allow you to cash in your miles for an upgrade from economy class to business or first class. You can also use mileage to purchase membership into airline clubs and lounges, such as Delta’s Sky Club.

Exchange, trade, or gift: To take better advantage of your miles, consolidating is useful. Points.com lets you trade miles with other members, at a small fee. (It also lets you exchange your own miles on one airline with another, but usually at horrible conversion rates that aren't worth it.) Alternatively, can’t decide what to give Dad for Christmas? Alaska Airlines allows you to gift your miles to friends and loved ones.

Sell your miles: Need cash? You can sell your miles online using services like FlipMyMiles.com. Simply request a quote, agree to the terms, and receive the funds instantly via PayPal or as a cashier’s check delivered by mail.

Donate your miles: Alternatively, you can use your miles to make a difference. Several airlines let you donate to a good cause such as the American Cancer Society, American Red Cross, Make a Wish, and The Salvation Army. One airline with its own take on donation is American Airlines. It allows travelers to donate to its own charities: Miles for All Who Serve (veterans’ needs), Miles for Kids in Need (children’s needs), and Miles of Hope (improving worldwide quality of life).

Contributed by 
- See more at: http://blog.shermanstravel.com/2014/12/09/how-to-make-the-most-of-your-miles-in-2015/#sthash.NwSbqWWE.dpuf

Follow us on Twitter: @TraveloreReport

Tuesday, November 12, 2013

Delta And Hyatt Just Massively Debased The Value Of Their Rewards Points


The Hyatt Regency Washington
The Hyatt Regency Washington
One of these buildings is a source of currency debasement, but not the one you might expect.

I'm a loyal customer of Delta Air Lines and Hyatt hotels. And today, both Delta and Hyatt announced devaluations in their rewards programs — debasements, if you will, of their reward points currencies.
Take Hyatt's reward program. I have significant savings on deposit with them: 117,146 rewards points. Under Hyatt's old rules, I could have redeemed 22,000 points to stay one night at the Park Hyatt resort at the base of the Beaver Creek ski resort in Colorado.
Given the eye-watering ski season room rate of $911.81 (including taxes and fees) that implies a point value of 4.1 cents and an account value of $4,855. Effective Jan. 7, 2014, a redemption at the Park Hyatt will cost 30,000 points, meaning I've experienced a sudden 36% inflation and my rewards account is worth a mere $3,561.
Delta's "changes" (cuts to reward values are always neutrally and euphemistically described as "changes," because a monetary authority never just comes out and admits it's inflating),which go into effect on travel as of Feb. 1, 2014, will also substantially reduce the value of my balance there.

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Read more: http://www.businessinsider.com/runaway-inflation-is-here-and-its-showing-up-in-travel-rewards-programs-2013-11#ixzz2kS9ImIuk

Sunday, April 14, 2013

Hotels And Airlines Devalue Loyalty Programs



  • 041810_delta1
    (AP)
For frequent flyers and business travelers, the last few weeks have brought discouraging news. Amid ever-increasing belt-tightening trends, several hotel chains and a major airline have decided to scale back on customer loyalty programs, sparking anger among many customers. 
“The broad point is that these programs are slipping away from us as travelers,” Brad Christensen, co-founder of WorldWanderlusting.com, which provides tips on how to maximize credit card reward points for travel, told Foxnews.com. “More and more it’s an insider’s game. The more you know and understand the programs, the more flexibility you have, and the better value you can obtain.”
“I’m particularly offended with this policy, which I describe as stealing from orphans and widows.”
- Walt Frank, owner of a Delaware-based consulting firm
Since earlier this year, Marriott International, Hilton Hotels & Resorts, InterContinental Hotels Group, and Starwood Hotels & Resorts all have effectively devalued their customer loyalty programs, now requiring more points, and sometimes more cash, in order to obtain a reward room.
In early March, Starwood hotels started requiring about 25 percent more points and an extra $5 to $30 in most of the hotel categories in its popular “Cash & Points” program. Marriott also will require additional points in 36 percent of its properties. And since mid-January, almost 30 percent of IHG worldwide hotels and resorts have increased in reward points needed for a free night, while more than 30 percent decreased, and 40 percent stayed the same, according to a company spokeswoman.
Hilton, meanwhile, added two new hotel reward categories on March 28, both of which require more points in its HHonors program. In addition, it will take nearly twice as many points to earn a free night at some of the chain’s top-tier hotels, and seasonal pricing bumps up requirements for reward stays at most Hilton properties.
Delta Airlines, meanwhile, recently sparked outrage among travelers on websites such as Flyertalk.com and LoyaltyLobby.com with its recent decision to discontinue its policy of allowing the transfer of miles when a SkyMiles member dies. The carrier’s previous policy allowed members to leave the miles they had accumulated to family and friends.
“I’m particularly offended with this policy, which I describe as stealing from orphans and widows,” said Walt Frank, owner of a Delaware-based consulting firm who has earned more than 2 million frequent flyer miles on Delta. “I’ve seen my own mortality, and the thought that if I were die tomorrow, my widow, who puts up with a lot of inconvenience with my business travel, would be denied my frequent flyer miles by the airline, is morally repugnant to me. All the more so when you consider that the airline is making it so difficult to use the miles.”
Delta spokesperson Betsy Talton countered that “we’re the only airline whose miles don’t expire,” adding that “the benefits of the program are meant to reward the ones who travel directly.”
Many disgruntled Delta customers, however, have echoed Frank’s sentiments, describing the policy change on online message boards as “one final chance to screw the customer”, “shameful”, and “classless”. An online petition called “Delta: Don’t Steal My Miles When I Die!” has garnered 179 signatures as of the posting of this story.
Regarding recent hotel loyalty program updates, it hasn’t been all bad news, though. Hilton dropped the points needed to qualify for a free night at a Category 1 hotel from 7,500 to 5,000. In addition, elite members will get a free night when they book a standard room for five or more consecutive nights, a policy that’s line with offerings by Marriott and Starwood.
In addition, the majority of changes at Wyndham hotels involve a decrease in points needed. In a policy that became effective after March 14, 40 percent of the chain’s worldwide hotels and resorts decreased in number of points needed for a free stay, with an average decrease of 4,385 points, while 37 percent remain unchanged, and 22 percent increased, with an average increase of 4,367 points, according to a company spokesperson. The lowest tier decreased from 6,000 to 5,500 points, while the chain eliminated its previous top two tiers, making the new maximum 30,000 instead of 45,000.
And, in a move that will surely receive some applause, IHG will offer no-charge Internet for elite Priority Club (soon to be renamed IHG Rewards Club) members starting this July and to all members in 2014, according to a company spokeswoman. Similarly, Hilton HHonors members receive free wifi at some locations among Hilton’s 11 brands, a few of which even provide complimentary breakfast.   
What does frustrate travelers, however, is the quiet way in which companies tend to announce loyalty program changes that are unfavorable to the customer. Delta’s recent policy update regarding the non-transfer of miles, for example, was announced in a post on Flyertalk by a company representative with the username DwayneSkyMiles. Customers say that the company did not provide any advance warning of the change to members, and the Delta representative who originally posted the update on Flyertalk did not respond to comments on the 300-plus thread post.
“They didn’t even have the gumption to explain what the change was,” Frank said. “I finally stumbled upon an announcement, five or six levels into the website. If they improve the program, they put a link right on the homepage or send an e-mail to program members. Changes like this get buried.”
Still, even with the continuing devaluation of many so-called loyalty programs, some experts maintain that there are still ways savvy travelers can take advantage of reward travel. Christensen, of World Wanderlusting, advises staying flexible with dates and destinations. “If you say, I want to go to Hawaii and stay at this hotel on these dates, it will cost you a lot more points than if you say, I want to go to the beach and stay in a nice hotel during winter.”
Also important: Redeem points and miles instead of “hoarding” them. “Business people might have several million points, and what they may not realize is that every year that they don’t use them, they lose value,” Christensen said.


Read more: http://www.foxnews.com/travel/2013/04/02/hotel-airline-loyalty-programs-lose-value-and-frustrate-customers/#ixzz2QRgndBi8