Monday, August 7, 2023

Crammed With tourists, Alaska’s Capital Wonders What Will Happen As Its Magnificent Glacier Recedes

Thousands of tourists spill onto a boardwalk in Alaska’s capital city every day from cruise ships towering over downtown. Vendors hawk shoreside trips and rows of buses stand ready to whisk visitors away, with many headed for the area’s crown jewel: the Mendenhall Glacier.

A craggy expanse of gray, white and blue, the glacier gets swarmed by sightseeing helicopters and attracts visitors by kayak, canoe and foot. So many come to see the glacier and Juneau’s other wonders that the city’s immediate concern is how to manage them all as a record number are expected this year. Some residents flee to quieter places during the summer, and a deal between the city and cruise industry will limit how many ships arrive next year.

But climate change is melting the Mendenhall Glacier. It is receding so quickly that by 2050, it might no longer be visible from the visitor center it once loomed outside.

That’s prompted another question Juneau is only now starting to contemplate: What happens then?

“We need to be thinking about our glaciers and the ability to view glaciers as they recede,” said Alexandra Pierce, the city’s tourism manager. There also needs to be a focus on reducing environmental impacts, she said. “People come to Alaska to see what they consider to be a pristine environment and it’s our responsibility to preserve that for residents and visitors.”

The glacier pours from rocky terrain between mountains into a lake dotted by stray icebergs. Its face retreated eight football fields between 2007 and 2021, according to estimates from University of Alaska Southeast researchers. Trail markers memorialize the glacier’s backward march, showing where the ice once stood. Thickets of vegetation have grown in its wake.

While massive chunks have broken off, most ice loss has come from the thinning due to warming temperatures, said Eran Hood, a University of Alaska Southeast professor of environmental science. The Mendenhall has now largely receded from the lake that bears its name.

Scientists are trying to understand what the changes might mean for the ecosystem, including salmon habitat.

There are uncertainties for tourism, too.

Most people enjoy the glacier from trails across Mendenhall Lake near the visitor center. Caves of dizzying blues that drew crowds several years ago have collapsed and pools of water now stand where one could once step from the rocks onto the ice.
Manoj Pillai, a cruise ship worker from India, took pictures from a popular overlook on a recent day off.

“If the glacier is so beautiful now, how would it be, like, 10 or 20 years before? I just imagine that,” he said.

Officials with the Tongass National Forest, under which the Mendenhall Glacier Recreation Area falls, are bracing for more visitors over the next 30 years even as they contemplate a future when the glacier slips from casual view.

The agency is proposing new trails and parking areas, an additional visitor center and public use cabins at a lakeside campground. Researchers do not expect the glacier to disappear completely for at least a century.

“We did talk about, ‘Is it worth the investment in the facilities if the glacier does go out of sight?’” said Tristan Fluharty, the forest’s Juneau district ranger. “Would we still get the same amount of visitation?”

A thundering waterfall that is a popular place for selfies, salmon runs, black bears and trails could continue attracting tourists when the glacier is not visible from the visitor center, but “the glacier is the big draw,” he said.

Around 700,000 people are expected to visit this year, with about 1 million projected by 2050.

Other sites offer a cautionary tale. Annual visitation peaked in the 1990s at around 400,000 to the Begich, Boggs Visitor Center, southeast of Anchorage, with the Portage Glacier serving as a draw. But now, on clear days, a sliver of the glacier remains visible from the center, which was visited by about 30,000 people last year, said Brandon Raile, a spokesperson with the Chugach National Forest, which manages the site. Officials are discussing the center’s future, he said.

At the Mendenhall, rangers talk to visitors about climate change. They aim to “inspire wonder and awe but also to inspire hope and action,” said Laura Buchheit, the forest’s Juneau deputy district ranger.

After pandemic-stunted seasons, about 1.6 million cruise passengers are expected in Juneau this year, during a season stretching from April through October. The city, nestled in a rainforest, is one stop on what are generally week-long cruises to Alaska beginning in Seattle or Vancouver, British Columbia. Tourists can leave the docks and move up the side of a mountain in minutes via a popular tram, see bald eagles perch on light posts and enjoy a vibrant Alaska Native arts community.

On the busiest days, about 20,000 people, equal to two-thirds of the city’s population, pour from the boats.

City leaders and major cruise lines agreed to a daily five-ship limit for next year. But critics worry that won’t ease congestion if the vessels keep getting bigger. Some residents would like one day a week without ships. As many as seven ships a day have arrived this year.

Juneau Tours and Whale Watch is one of about two dozen companies with permits for services like transportation or guiding at the glacier. Serene Hutchinson, the company’s general manager, said demand has been so high that she neared her allotment halfway through the season. Shuttle service to the glacier had to be suspended, but her business still offers limited tours that include the glacier, she said.

Other bus operators are reaching their limits, and tourism officials are encouraging visitors to see other sites or get to the glacier by different means.

Limits on visitation can benefit tour companies by improving the experience rather than having tourists “shoehorned” at the glacier, said Hutchinson, who doesn’t worry about Juneau losing its luster as the glacier recedes.

“Alaska does the work for us, right?” she said. “All we have to do is just kind of get out of the way and let people look around and smell and breathe.”

Pierce, Juneau’s tourism manager, said discussions are just beginning around what a sustainable southeast Alaska tourism industry should look like.

In Sitka, home to a slumbering volcano, the number of cruise passengers on a day earlier this summer exceeded the town’s population of 8,400, overwhelming businesses, dragging down internet speeds and prompting officials to question how much tourism is too much.

Juneau plans to conduct a survey that could guide future growth, such as building trails for tourism companies.

Kerry Kirkpatrick, a Juneau resident of nearly 30 years, recalls when the Mendenhall’s face was “long across the water and high above our heads.” She called the glacier a national treasure for its accessibility and noted an irony in carbon-emitting helicopters and cruise ships chasing a melting glacier. She worries the current level of tourism isn’t sustainable.

As the Mendenhall recedes, plants and animals will need time to adjust, she said.

So will humans.

“There’s too many people on the planet wanting to do the same things,” Kirkpatrick said. “You don’t want to be the person who closes the door and says, you know, ‘I’m the last one in and you can’t come in.’ But we do have to have the ability to say, ‘No, no more.’”

BY BECKY BOHRER, AP “Where do we go with the Begich, Boggs Visitor Center?” Raile said. “How do we keep it relevant as we go forward when the original reason for it being put there is not really relevant anymore?”

Sunday, August 6, 2023

Travelore Tips: Preferred Hotels & Resorts Announces Hotel Stay Benefits For AARP Members

Preferred Hotels & Resorts has announced a series of benefits exclusively for AARP members across the United States and its territories through its loyalty program, I Prefer Hotel Rewards. Upon booking and completing their first stay at any of the independent hotel brand's global portfolio of luxury hotels, AARP members will receive a 2,500 I Prefer bonus points to redeem towards future stays and an upgrade to I Prefer Explorer tier status.

"We are delighted to introduce AARP members, who are active adults with a passion for global travel, to the exclusive I Prefer Hotel Rewards program, giving those who book stays privileged access and valuable benefits for stays at one-of-a-kind properties around the world, said Cheryl Williams, chief revenue officer for Preferred Hotels & Resorts.

"We are excited to expand the depth of luxury and boutique hotel options available to our members in top destinations worldwide," said Victoria Borton, vice president, Lifestyle for AARP Services. "Through elevated status in Preferred Hotels & Resorts' loyalty program, I Prefer, members can enjoy enhanced service and amenities at a list of well-known luxury and iconic properties across the globe."

AARP members with Explorer status are entitled to all the associated benefits, including a 20% points bonus, welcome amenity, and a room upgrade at check-in based on availability.

As a pioneer in the independent hotel space, the Preferred brand was established 55 years ago by 12 like-minded hoteliers. Fast forward to today, and Preferred Hotels & Resorts is the world's largest independent hotel brand with a global portfolio of more than 650 hotels in over 80 countries, extending infinite luxury hotel experiences to discerning travelers seeking authentic, luxury hospitality in unique locations. AARP members can choose from a wide range of hotel experiences ranging from a chalet-style resort in the Austrian Alps to beachfront luxury in Zanzibar, and much more.

For more information, or to book the new AARP member offer from Preferred Hotels & Resorts, visit https://preferredhotels.com/offer/aarp

Saturday, August 5, 2023

Greece Plans Hourly Caps On Visitors To Ancient Acropolis And Will Let In Up To 20,000 Daily

Visits to the Acropolis of Athens, Greece’s most popular archaeological site, will be capped starting next month at a maximum 20,000 daily and subject to varying hourly entry limits, the Greek government said Wednesday.

Culture Minister Lina Mendoni said the controls are needed to prevent bottlenecks and overcrowding at the UNESCO World Heritage site. As many as 23,000 people a day have been squeezing into the monument complex, mostly large groups visiting before noon.

“That’s a huge number,” Mendoni said in an interview with the Real FM radio network. “Obviously tourism is desirable for the country, for all of us. But we must work out how excessive tourism won’t harm the monument.”

The new entry limits will be implemented on a trial basis from Sept. 4, and will come permanently into effect from April 1 2024, the minister said. There will be no limit on how long visits may last, although Mendoni said people who come with organized tours or from cruise ships, who account for about 50% of the daily visitor count, spend an average 45 minutes at the site.

Different numbers of visitors will be allowed in hourly during the site’s 8 a.m.-8 p.m. opening hours. Half of the Acropolis’ foot traffic currently arrives between 8 a.m. and noon, Mendoni said. Under the new system, 3,000 people will be granted access from 8-9 a.m., 2,000 during the next hour and the numbers will vary during the rest of the day.

“The measure will address the need to protect the monument, which is the main thing for us, as well as (improving) visitors’ experience of the site,” she added.

Similar caps will be imposed for other popular archaeological sites, Mendoni said. The decision for the Acropolis followed consultations with tour and cruise operators, and was delayed due to Greece’s June 25 general election, she added.

More than 3 million people visited the site last year, according to Greece’s statistical authority.

Greek authorities closed access to the Acropolis and other ancient sites during midday hours last month at the height of a heat wave that also caused huge wildfires across the country. They also installed awnings as sun protection for people lining up to see the Acropolis’ 5th century B.C. temples. Mendoni said those steps would be repeated, if necessary.

Source: AP

Friday, August 4, 2023

Tabacón Thermal Resort & Spa In Costa Rica Receives Elite Eco-Certifications

Tabacón Thermal Resort & Spa has released its annual Sustainability Report outlining the scope and impact of initiatives continued and introduced in 2022. The report spans operational innovation, cultural identity, environmental management, and community development.

The release of the report coincides with Tabacón becoming the first hotel in Costa Rica to simultaneously achieve Elite Level Certification for Sustainable Tourism in the categories of Lodging, Gastronomy and Hot Springs & Spa, as awarded by the Costa Rican Tourism Institute (ICT).

Tabacón's Sustainability Report outlines many of the initiatives submitted as part of this certification process. ​

​Sustainability Highlights specific to 2022 include:

Environment - Initializing a nature mapping project across 900 acres of rainforest. In partnership with the National System of Conservation Areas, Tabacón spearheaded a project to generate an inventory of the various species living on the property. Resort staff have been trained to install and use equipment that will help identify and monitor flora and fauna in the gardens and rainforest. This work will be done in collaboration with neighbouring properties to share data and learnings, and best protect their natural habitat.

Natural Resources - Implementing monitoring systems to preserve the ‘blue gold.’ Tabacón sits on five thermal and mineral springs which feed both the resort and the thermal river, and distribute water based on a flow authorised by the MINAE Water Directorate. Water consumption is now recorded and controlled more accurately by improved hydrometers, and flowmeters will be added in 2023 to further help conserve this precious resource.

Employees – Expanding the staff wellbeing programme to ensure holistic job satisfaction within the 315-strong team. Staff volunteered 1,350 hours to assist with 12 projects during the year, received a total of 11,480 training hours (equating to almost five days per employee), and participated in regular team building activities. A mental health self-care program was also implemented in partnership with a Harvard Doctor of Psychology. The efficacy of these initiatives was manifested in 45 internal promotions and recognised by Tabacón’s Quinquenios long-service programme.

Community - Reinstituting activities by the Alliance of Companies for Sustainability in La Fortuna. Formed by Tabacón in 2018 the alliance is open to any business committed to bringing the region closer to sustainable development and raising awareness among the community, working in collaboration with groups like the Chamber of Tourism. Projects to date include the La Fortuna Electric Route and a partnership with the Arenal Volcano National Park.

Product - Prioritising local artisans in the renovation and design of new rooms and suites. As part of Tabacón’s renovation programme, 33 Orchid and Rainforest rooms and Honeymoon Suites were completed. The rooms feature locally-made furniture crafted from native Pacific cedar wood and custom design artwork on aluminium to ensure longevity in La Fortuna’s humid climate. The renovations were carried out by a local remodelling company providing jobs for 40 local tradesmen. Accessibility - Ongoing commitment to ensure experiences are accessible to all guests. Tabacon has collaborated with the National Council for Persons with Disabilities (CONAPDIS) to further expand its capacity to welcome guests with additional needs. As a rainforest resort, Tabacón offers unparalleled access to its facilities including a wheelchair ramp into the main pool and access to the thermal river for the soothing effects of balneotherapy. The resort has specialised wheelchairs that can slide down steps to complement their 100% accessible rooms and electric buggies that transport guests between buildings. By collecting plastic bottle tops, Tabacón has also contributed to nationwide initiative ProParques, led by the National University of Costa, that repurposes them to create ramps in National Parks and protected areas.

F&B - Launching Tabacón’s School of Gastronomy and Service. The on-site school provides aspiring talent with the opportunity to develop creative and culinary techniques, learn about food culture, the importance of locally sourced foods, and food safety, as well as front of house service and restaurant management. This grass roots level mentor program initiative was supported by the appointment of a new Costa Rican Culinary Director, Saul Umana, at the start of 2023.

Andrey Gomez, General Manager at Tabacón says: “Tabacon has been operating as a responsible business for over three decades. The land was rewilded from pastureland and an experience created with respect for our unique natural resources. We have a dedicated team who guides and executes our Strategic Sustainability Plan allowing us to develop programmes that address areas of environmental, social and cultural need. We are a leading voice in the La Fortuna community and we hold our social responsibility seriously. As we explore new forms of tourism, our aim is to increase awareness about travelling with purpose, taking care of our surroundings and contributing to its sustainable growth. We’re proud to be able to share our insights, expertise and support with our wider community, and that our work has been recognized through this certification.”

About Tabacón Thermal Resort & Spa

A tropical haven that blends modern-day luxury with timeless beauty, Tabacón Thermal Resort & Spa is located at the base of the Arenal Volcano in the northern Region of Costa Rica. Set amidst more than 900 acres of a pristine rainforest reserve, the 105-room property is blessed with the largest network of naturally flowing hot springs, complemented by cascading thermal waterfalls, serene river pools and an internationally renowned spa. Tabacón is a member of Small Luxury Hotels of the World and one of the founding members of its Considerate Collection of actively sustainable hotels. The resort is an ideal launch pad for nearby adventures including those in Arenal Volcano National Park, where ecotourists will encounter such wildlife as howler monkeys, toucans, and coatis. An escape at Tabacón is an immersion in a Costa Rican paradise. For more information or to book, please visit www.tabacon.com.

Thursday, August 3, 2023

The Museum Of Broadway Opens New Special Exhibit Celebrating Chicago

The Museum of Broadway recently opened a new special exhibit dedicated to Broadway's longest currently running American musical CHICAGO. ALL THAT JAZZ: The Legacy of CHICAGO the Musical, created exclusively for The Museum of Broadway, is a retrospective of CHICAGO's 26 years on Broadway with a special focus on the iconic production photography and ad campaigns throughout the years. Guests can get a closer look at artifacts, stunning costumes worn by some of CHICAGO's starry cast members, and even feel like they're a part of the show in an exclusive photo activation. ALL THAT JAZZ: The Legacy of CHICAGO the Musical will be open until September 10, 2023.

Admission to this brand-new special exhibit is included with any ticket to The Museum of Broadway, which can be purchased at https://www.themuseumofbroadway.com/tickets.

The Museum of Broadway, which opened to the public this past November, is located in the heart of New York City's Times Square at 145 W. 45th St. and is the first-ever permanent museum dedicated to the storied history and legendary artistry of Broadway musicals, plays, and the people who make them.

As part of this immersive and interactive theatrical experience guests travel through a visual history of Broadway, highlighting groundbreaking moments in a series of exhibits that showcase – and show off – dazzling costumes, props, renderings, rare photos, videos, and more. Along the way, guests learn more about the pivotal shows that transformed the landscape of Broadway and the moments that pushed creative boundaries, challenged social norms, and paved the way for those who would follow. Overall, the museum highlights more than 500 productions from the 1700s-present. Some of the exhibits included throughout the timeline showcase props and artifacts from the Broadway productions of The Phantom of the Opera, West Side Story, Rent, Company, Cabaret, and many more.

The museum also features "The Making of a Broadway Show" exhibit, designed by David Rockwell, which honors the community of brilliantly talented professionals – both onstage and off – who bring Broadway plays and musicals to life every night.

CHICAGO is the longest-running show currently playing on Broadway, having played over 10,000 performances since its opening in 1996. CHICAGO has played in 38 countries in more than 525 cities and has been performed in thirteen different languages worldwide.

Tickets can be purchased at https://www.themuseumofbroadway.com/tickets. These timed tickets start at $34, with a portion of every ticket sold donated to Broadway Cares/Equity Fights AIDS. Student and senior rates are available, as well as special $25 timed tickets on the first Tuesday of every month. Group and special event pricing available upon request.

The museum is a self-guided experience with virtual visitor guides available through the Museum of Broadway's app in English, Spanish, Chinese (Simplified), German, French, Japanese, Korean, and Portuguese.

Visit https://www.themuseumofbroadway.com and follow @museumofbroadway on social for more.

Wednesday, August 2, 2023

Unique Irish Wake Museum Opens In Waterford

Explore life and death, tradition and superstition at Ireland’s first wake museum in the heart of historic Waterford

The Irish Wake Museum is located in a former alms house, founded in 1478. The occupants of the alms house paid for their keep by praying three times a night for the souls of its patrons and the souls of the deceased citizens of Waterford.

The museum offers visitors a rare opportunity to explore one of the most iconic parts of Irish culture, through the eyes of an expert on a fully guided tour.

Death has always been a community event in Ireland, a time to grieve together but also a celebration of life. The Irish Wake – the send-off of departed loved ones – is one of the best-known Irish funeral traditions. It involves watching over the recently deceased from the time of death to burial, telling stories of their life, praying and toasting the person with a drink or two.

Ireland’s unique traditions marking death have their roots in ancient Samhain rituals. The Samhain festival marked the Celtic New Year and had a strong focus on the spirit world and links with the dead. It’s the origin of modern-day Halloween.

Visitors to the new museum first arrive at the area once occupied by a shop, the rent from which was used to maintain the alms house. Here, an audio-visual showcase explores how the Irish landscape was etched by death over six thousand years.

Moving into the alms house proper, visitors pass through six rooms taking them through 500 years of Irish death rituals from the fifteenth to the twentieth centuries. Each room explores a different theme and a remarkable array of objects associated with death is on display.

The exhibition ends by urging people to remember death and to rejoice in life.

The Irish Wake Museum also offers a Solace & Sustenance Experience. Following a tour of the museum, visitors can make their way to Mrs Poole’s Parlour in the nearby Reg Bar. Tucked away in this cosy parlour, with the stories of local people who lived exceptional lives adorning the walls, visitors are treated to a flight of the award-winning Waterford Whisky’s Arcadian range, or alternatively a traditional pot of Irish Breakfast Tea.

The museum is the latest in the Waterford Treasures award-winning collective of museums at Waterford’s Viking Triangle. It joins the Medieval Museum, the Bishop’s Palace, the Irish Museum of Time, the Irish Silver Museum, Reginald’s Tower and the King of the Vikings experience.

For more details, please visit> www.ireland.com

Tuesday, August 1, 2023

Flooded With Sightseers, Europe’s Iconic Churches Struggle To Accommodate Both Worship And Tourism

A recent Saturday evening Mass at Sagrada Familia parish had all the hallmarks of a neighborhood worship service, from prayers for ill and deceased members to name-day wishes for two congregants in the pews.

But it also featured security checks to get in and curious tourists peering down to take photos of the worshippers from above. The regular Mass is held in the crypt of modernist architect Antoni Gaudí’s masterpiece church, one of Europe’s most visited monuments.

With tourism reaching or surpassing pre-pandemic records in Barcelona and across southern Europe, iconic sacred sites are struggling to accommodate the faithful who come to pray and the millions of visitors who often pay to view the art and architecture.

“We’re working to get ahead of this, so that we don’t get to a collapse,” said the Rev. Josep Maria Turull, rector at Sagrada Familia and the Barcelona archdiocese’s director for tourism, pilgrimage and sanctuaries.

An increasingly popular strategy is to have visitors and the faithful go separate ways – with services held in discrete places, visits barred at worship times, or altogether different entry queues.

This spring, the Vatican opened a separate “pathway” starting outside St. Peter’s Basilica for those who want to enter to pray or attend Mass, so they wouldn’t be discouraged by sometimes hours-long lines for the average of 55,000 daily visitors, said Basilica spokesperson Roberta Leone.

But the challenge remains: how to balance the churches’ competing roles amid the tourism surge without sacrificing their spiritual purpose.

“It’s just really hard because you also want people to experience your faith,” said Daniel Olsen, a Brigham Young University professor who researches religious tourism. With an estimated 330 million people visiting religious sites yearly around the world, it’s one of the tourism market’s largest segments.

Worshippers, who often come because celebrated churches tend to have more services than regular parishes, need free access even as tourists often pay fees that are crucial to maintaining the sites. “The temple needs to be a place for services and not a theme park,” said Joan Albaiges after Mass in the Sagrada Familia crypt, which he’s attended regularly for six decades. He praised the move in recent years to celebrate one multilingual Sunday Mass at the main altar in the soaring, color-filled basilica. There’s such demand for the 800 free tickets, however, that several hundred people queueing routinely don’t get in, Turull said.
Lay and religious leaders say the histories of the sacred sites should be presented to visitors, who are increasingly unfamiliar with faith traditions in rapidly secularizing countries where lesser-known churches are emptying out or being repurposed.

“Some people go to the cathedral, and they don’t realize they’re in a church. It’s a situation that’s developing in nations that were majority Christian, and now faith is cooling off,” said José Fernández Lago, rector of the Cathedral of Santiago de Compostela.

Filled with masterpieces from Romanesque sculpture to lavish Baroque decorations, Santiago’s cathedral attracts hundreds of thousands of tourists and pilgrims who since the Middle Ages have traveled along the Camino routes to venerate St. James’s tomb.

To preserve its role as a revered pilgrims’ church, Lago said, the cathedral doesn’t charge entry fees, cap visitor numbers or require a dress code. On a hot early summer morning, a steady stream of pilgrims ducked each other’s selfie sticks in front of the jewel-encrusted St. James statue, some still in tight cycling shorts or sweat-stained hiking shirts.

But visits aren’t allowed during the four daily Masses celebrated at the main altar, and priests as well as security guards constantly ask visitors to lower their voices to allow others to pray.

“It keeps getting harder,” said Juan Sexto, who in 10 years working security at the cathedral has noticed a change in how many visitors behave.

As crowds surged before the always-packed noon pilgrims’ Mass, he kept stepping to the main microphone asking for silence – which lasted a minute or so before enthusiastic visitors resumed chatting.
Sexto had a supporter in the second pew. Waiting for Mass to start, pilgrim Miguel Angel Ariño said the church did well to allow only the faithful during worship times, while leaving the cathedral open long hours for cultural visits.
“As people, we need the transcendent. Leisure and rest, and time with God, are not incompatible,” Ariño said.

Without some strategy, however, they can become so. Co-existence between worshippers and tourists has been controversial at Istanbul’s Hagia Sophia. Built as a landmark cathedral in the Byzantine era, turned into a mosque by the conquering Ottoman empire in the 1400s, and open as a museum for the last century, it was converted back into a functioning mosque in 2020 by Turkey’s Islamic-oriented government.

Now visitors can tour the structure for free outside of prayer hours. In Hagia Sophia’s main section where prayers are held, the vast mosaics depicting Christian figures are hidden behind drapes and most of the marble floor is covered with carpeting.

“We would like it to be a museum again,” said Ricardo Bravo, a tourist from Mexico visiting the monument with his family. “We would like to see more things to understand more, to appreciate more Turkish culture.”

At many of Spain’s most-visited churches, the balance was often off-kilter in the opposite direction. So many visitors thronged the vast Basilica del Pilar in Zaragoza on a mid-June Saturday that it was nearly impossible to hear the midday Mass celebrated in the small chapel where a statue of Our Lady of the Pillar is venerated.

With some 2.5 million annual visitors, Barcelona Cathedral was also close to a breaking point before its council revolutionized the worship vs. tours balance over the last few years.

“It was like being in a market,” recalled Anna Vilanova, who directs the cathedral’s tourism strategy. “We had to put some order.”

The cathedral instituted caps on visitor numbers, required tour groups to use wireless audio guides to reduce noise, and added staffers to explain the new policies to visitors and those coming for daily Mass or confession, held in a side chapel with crystal doors to preserve silence.

“The point comes when tourism is so massive that it occupies the worship space,” said Xavier Monjo, who oversees the cathedral’s publications. “The cathedral is alive, it’s not a museum.”

The visitor guides included with the entry fee seek to prioritize the church’s role as an active place of worship.

The nave description in the “unmissable” list, for example, starts by stating that “this cathedral has been and is a space dedicated to prayer” before describing its stunning Catalan Gothic architecture. The entry for the rooftop terraces explains that this is where the blessing of the city happens each May on the feast of the Holy Cross.

“As tourism has been growing, it’s also an opportunity – not to proselytize, but to discover the deep meaning of what they can see,” Turull said. “All those who enter like tourists can leave like pilgrims, can have a spiritual experience.”

While 3.7 million tourists explored the Sagrada Familia’s arresting architecture and mesmerizing stained glass windows last year, Fenelon Mendez remains focused on the parish activity literally underneath.

Originally from Venezuela, he’s lived in the neighborhood with his family for a decade and often serves as sacristan and altar server. There are ministry programs for single moms and for migrants, and regular food distributions, he said.

The basilica provides a unique experience, so the faithful should continue to get full access to it, Mendez said. But the crypt where regular worshippers gather is the true core where many like him feel at home.

“You could take the basilica to New York, but we are here,” he said in the sacristy, long after the day’s tourists had stopped wandering above.

BY GIOVANNA DELL’ORTO