Showing posts with label New Delta upgrades. Show all posts
Showing posts with label New Delta upgrades. Show all posts

Monday, July 27, 2015

Delta Soon To Offer Upgrades To Private Jets

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(Photo: Delta Private Jets)

Delta Air Lines is about to up the ante on frequent-flier upgrades, though it will be offered only to a select few fliers.
The carrier is rolling out a new program that will give some of its elite frequent fliers the chance to buy an "upgrade" to switch from their commercial flight to a private jet flight. The offer for the upgrades will go to a small number of fliers, usually within 24 or 48 hours of their scheduled flight. The upgrades will run from $300 to $800.
The program, which could begin as early as this week, was first reported by Bloomberg News.
Delta says the effort will target "high-value customers" who have already achieved elite "Medallion" status with the carrier. When schedules allow, some of those customers now could receive an offer to forgo their regularly scheduled flight and instead take a seat on a private jet scheduled to fly the same route at around the same time.
Delta's Delta Private Jets subsidiary operates a fleet of 66 aircraft in a business that targets big-spending corporate and wealthy fliers. However planes in such an operation must frequently fly "empty leg" repositioning flights that have no paying passengers on board. The ability to shift elite frequent-fliers to such flights helps Delta promote a premium brand image. But it could also give the company a unique method to court corporate fliers – some of whom might have the means to at least occasionally consider paying for travel on Delta's private jet unit.
"The hope is that once someone flies private, and they don't have to go through TSA, and they have the experience, then they may determine that they want to fly private more often," Cyril Turner, Delta Private Jets' CEO, said to Bloomberg during a June interview.
Turner told Bloomberg the goal is "not necessarily to break even, but to at least get some type of income" from the otherwise empty flights.
Delta is ironing out some of the last details for the effort, but it could launch as soon as Wednesday (July 29).
Still, Delta's elite customers should keep their private-jet upgrade hopes in check. Delta says only a small number of private jet flights would be opened up for upgrades, especially at first, according to Bloomberg.
For those who do receive the option, upgrades will range from $300 to $800. They'll initially be focused on private jet flights operating to or from Delta's hubs in Atlanta, New York and Cincinnati. The Delta Private Jets unit is headquartered in Erlanger, Ky., near the Cincinnati/Northern Kentucky International Airport.
But Bloomberg warns "miles junkies, take note: There's no bonus in the upgrade, just the usual mileage accrual one would get taking the regular Delta flight."
Ben Mutzabaugh, USA TODAY

Tuesday, December 9, 2014

Travelore News: Delta Redefines Cabin, Upgrades Premium Economy Options

Delta redefines cabin, upgrades Premium Economy options
Delta's new First Class

Delta Air Lines is redefining the products it offers customers to further distinguish the choices available to them. Delta will offer best-in-class options for each of its customer segments with innovative multi-cabin experiences. Customers will have five products to choose from, including Delta One, First Class and Delta Comfort+ which offer premium amenities. Main Cabin and Basic Economy service will offer value options with Delta's high standards of service.
"We're providing Delta customers with a thoughtful, well-defined spectrum of options as they make decisions about travel," said Glen Hauenstein, Executive Vice President and Chief Revenue Officer. "Whether a customer prioritizes the perks of Delta One or the value of Basic Economy, every seat comes with impeccable service and unmatched reliability."
Providing an easy-to-recognize range of products and a high level of service is the latest step in Delta's strategy to offer differentiated experiences to customers seeking to tailor travel to their specific needs.
Starting March 1, 2015, Delta customers can choose between:
• Delta One, formerly BusinessElite, is offered on long-haul international routes; also between New York-JFK and Los Angeles or San Francisco*
• First Class is offered on short-haul international and domestic routes**
• Delta Comfort+ offers an upgraded experience on all two cabin aircraft around the world
• Main Cabin experience is provided everywhere Delta flies offering a high standard of customer service
• Basic Economy offers Main Cabin service with fewer flexibility options available in select markets.
Newly designed Delta One, First Class and Delta Comfort+ seat covers will be installed on aircraft through mid-2015.

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