Travelore News: Singapore Airlines' New SilverKris Lounge Opens In Heathrow's T2

LONDON, England - Singapore Airlines has unveiled its brand new SilverKris Lounge at Heathrow, following the airline’s recent move into Heathrow’s Terminal 2.

Designed by renowned architectural and interior design firm ONG&ONG, the new Heathrow SilverKris Lounge for First and Business Class customers follows Singapore Airlines’ worldwide ‘home away from home’ concept, which is thoughtfully designed and modeled to provide a sense of ‘being home’. The new lounge will make London the airline’s third city to feature these designs, as part of a network-wide upgrade program.

Flexible Spaces

Located in T2B close to gate B36, Singapore Airlines’ SilverKris Lounge welcomes customers with a signature batik design screen; an element common across lounges featuring the new design and similar to those already seen in Sydney and Hong Kong.

With separate areas dedicated to First and Business Class customers, a total of 208 seats will be offered, complete with roving hosts to look after guests throughout their stay. In First Class, customers will be proactively provided with an at-seat service, including a choice of welcome drinks on arrival, together with a hot towel service similar to that experienced on board.

For the first time in London, customers will be able to enjoy flexible and dedicated spaces, from specific dining and living areas, to specially designed productivity pods, Singapore Airlines’ new signature armchairs and even private cove areas exclusive to London. Customers will have every opportunity to relax and feel at home whatever their preference.

As part of the design, a completely new Gallery space is also offered close to the entrance and accessible to both First and Business Class customers. Providing a residential feel including curated art pieces, the space offers selected self-service drinks and snacks, as well as a travel concierge facility for anyone needing some quick assistance with flights and seating. Additionally, the space will provide the focus for a range of cultural and calendar-linked events and showcases throughout the year – such as around Christmas or Lunar New Year.

Food & Drink

A familiar ‘taste of Singapore’ theme will feature in the new lounge, incorporating a selection of freshly cooked food using only fresh ingredients, as well as complementary wines, beers, spirits and champagne relevant to each lounge. The lounge menus are changed regularly to suit frequent fliers, incorporating authentic local culinary delights cooked freshly by on-site chefs, complementing the overall in-flight offerings.

First Class customers will benefit from both a self-service buffet area and an à la carte offering, where five different à la carte menus will operate throughout each day. At least two different menus will be available at any one time to ensure a wide selection of choices, including iconic dishes from Singapore such as Laksa and Hainanese Chicken Rice. These dishes will feature alongside traditional English fare, such as the afternoon tea menu, which is expected to become a firm favorite.

Business Class customers will enjoy a self-service buffet, still offering menu items cooked freshly on-site using only fresh ingredients and which will also provide variety across both Asian and Western dishes throughout the day. In a new feature, the Business Class lounge also includes a bar area, complete with a professional bar tender, where customers can enjoy a range of premium drinks, including freshly prepared cocktails. First Class guests will also have access to visit the bar area should they wish.

Wilson Yong, General Manager Singapore Airlines UK & Ireland, commented: “Our new SilverKris Lounge at Heathrow brings Ong&Ong’s ‘home away from home’ concept to the UK and Europe for the first time. We are already renowned for providing a warm, authentic and personalised service in the air and our new London lounge will help us deliver this in new ways on the ground too. We believe the familiar, homely environment will be hugely well received by our customers as we provide them with comfort and the feeling of being taken care of at every step of their journey”.

Stephen Wilkinson, Heathrow’s Property Director, said: ‘We’re extremely proud to welcome Singapore Airline’s SilverKris Lounge to Terminal 2. Our passengers expect a premium experience when they choose Heathrow and the SliverKris Lounge is a perfect complement to the Terminal 2 experience.’

The new SilverKris Lounge will be managed and operated by Singapore Airlines’ brand new partner, Sodexo; a company well regarded for the quality of its catering services and familiar with running airport lounges. Selected homeware displays are provided as part of a new partnership with UK company Culinary Concepts, where pieces complement and reflect the contemporary UK home to match the lounge’s location.

Lounge access is available for Business and First Class customers travelling with Singapore Airlines or other Star Alliance carrier, as well as eligible Singapore Airlines KrisFlyer and Star Alliance Gold customers and their guests.

Summary of services

First Class Lounge Business Class Lounge

Total Seating Capacity 50 seats 158 seats (inc. Gallery)
Opening Hours 0715 – 2200 daily
Gallery Available to both First and Business Class customers – a self-serve area close to the lounge entrance, also providing travel assistance. Seats 16
Living Room Yes – seats 15 Yes – seats 67
Dining Room Yes – seats 14 Yes – seats 28
High Counter No Yes – seats 21
Bar Access to Business Class bar Yes – seats 4
Tasting Room Yes – seats 7 No
Productivity Pods Yes – seats 6 Yes – seats 10
Hub Yes – seats 6 Yes – seats 12
Separate Meeting Area No Yes
Children’s Play Area No Yes
Signature Armchairs Yes Yes
Private Coves Yes – 2 No
A la carte dining Yes No
Roving Host Service Yes Yes

Menus Five à la carte menus available throughout the day – at least two running at any one time Buffet only
Buffet area Yes – food and drinks Yes – food and drinks
Showers Yes - 2 Yes - 4