Showing posts with label Heathrow. Show all posts
Showing posts with label Heathrow. Show all posts

Friday, March 21, 2025

Travelore News: Heathrow Says It Doesn’t Know When Power Will Be Restored And Expects Disruption For Days After Fire

Heathrow Airport says it doesn’t know when power will be restored and expects disruption to last for days after an electrical substation fire nearby.

The airport said in a statement it does not have “clarity on when power may be reliably restored.”

At least 1,350 flights to and from Heathrow were affected, flight tracking service FlightRadar 24 said, and the impact was likely to last several days as passengers try to reschedule their travel and airlines work to get planes and crew to the right places.

Authorities do not know what caused the fire but so far found have no evidence it was suspicious.

Residents in west London described hearing a large explosion, followed by a fireball and clouds of smoke, when the blaze ripped through the electrical substation near the airport.

Some 120 flights were in the air when the closure was announced, with some turned around and others diverted to Gatwick Airport outside London, Charles de Gaulle Airport near Paris or Ireland’s Shannon Airport, tracking services showed.

Lawrence Hayes was three-quarters of the way to London from New York when Virgin Atlantic announced they were being diverted to Glasgow.

“It was a red-eye flight and I’d already had a full day, so I don’t even know how long I’ve been up for,” Hayes told the BBC as he was getting off the plane in Scotland. “Luckily I managed to get hold of my wife and she’s kindly booked me a train ticket to get back to Euston, but it’s going to be an incredibly long day.”

Heathrow is one of the world’s busiest airports for international travel. It had its busiest January on record earlier this year, with more than 6.3 million passengers, up more than 5% from the same period last year.

Still, the disruption Friday fell short of the one caused by the 2010 eruption of Iceland’s Eyjafjallajokull volcano, which spewed clouds of ash into the atmosphere and created trans-Atlantic air travel chaos for months.

The Metropolitan Police force said counterterrorism detectives were leading the investigation because of their ability to find the cause quickly and because of the location of the electrical substation fire and its impact on critical national infrastructure.

Miliband said the fire, which took seven hours to control, also knocked out a backup power supply to the airport. Heathrow said in a statement that it had no choice but to close the airport for the day.

“We expect significant disruption over the coming days, and passengers should not travel to the airport under any circumstances until the airport reopens,” the airport said.

The fire’s widespread impact on travel led to criticism that Britain was ill prepared for disaster or some type of attack if a single blaze could shut down Europe’s busiest airport.

“The U.K.’s critical national infrastructure is not sufficiently hardened for anywhere near the level it would need to be at to give us confidence this won’t happen again,” said Alan Mendoza, the executive director of the Henry Jackson Society, a security think tank. “If one fire can shut down Heathrow’s primary systems and then apparently the backup systems, as well, it tells you something’s badly wrong with our system of management of such disasters.”

Tom Wells, a spokesperson for Prime Minister Keir Starmer, acknowledged that authorities had questions to answer and said a rigorous investigation was needed to make sure “this scale of disruption does not happen again.”

Heathrow — where the U.K. government plans to build a third runway — was at the heart of a shorter disruption in 2023 when Britain’s air traffic control system was hit by a breakdown that slowed takeoffs and landings across the U.K. on one of the busiest travel days of the year.

Disruption could last days

Though the fire has been brought under control, Anita Mendiratta, an aviation consultant, said the impact of the closure will be felt over two to four days as airlines, cargo carriers, and crews are moved into position and passengers rebooked.

“As soon as the airport opens up at midnight tonight, it’s not only about resuming with tomorrow’s flights, it’s the backlog and the implications that have taken place,” Mendiratta said. “Crew and aircraft, many are not where they’re supposed to be right now. So the recalculation of this is going to be intense.”

The London Fire Brigade sent 10 engines and around 70 firefighters to control the blaze and about 150 people were evacuated from their homes near the power station.

Scottish and Southern Electricity Networks said in a post on X the power outage affected more than 16,300 homes.

Diverted, canceled and in limbo

At Heathrow, a family of five traveling to Dallas showed up in the hopes their flight home — still listed as delayed — would take off.

But when Andrea Sri brought her brother, sister-in-law and their three children to the airport, they were told by police that there would be no flight.

“It was a waste of time. Very confusing,” said Sri, who lives in London. “We tried to get in touch with British Airways, but they don’t open their telephone line until 8 a.m.”

Travelers who were diverted to other cities found themselves trying to book travel onward to London. Qantas airlines sent flights from Singapore and Perth, Australia, to Paris, where it said it would bus people to London, a process likely to also include a train shuttle beneath the English Channel.

Budget airline Ryanair, which doesn’t operate out of Heathrow, said it added eight “rescue flights” between Dublin and Stansted, another London airport, to transport stranded passengers Friday and Saturday.

National Rail canceled all trains to and from the airport.

Blaze lit up the sky and darkened homes

Matthew Muirhead was working Thursday night near Heathrow when he stepped outside with a colleague and noticed smoke rising from an electrical substation and heard sirens crying out.

“We saw a bright flash of white, and all the lights in town went out,” he said.

Flights normally begin landing and taking off at Heathrow at 6 a.m. due to nighttime flying restrictions. But the skies were silent Friday morning.

“Living near Heathrow is noisy, there are planes every 90 seconds or so, plus the constant hum of traffic, but you get used to it, to the point of no longer noticing,” said James Henderson, who has lived next to the airport for more than 20 years. “Today is different, you can hear the birds singing.”

https://apnews.com/author/jill-lawless

Monday, August 19, 2024

Travelore News: UK's Heathrow Border Officers Plan Four-Day Strike At End Of August

Hundreds of border force staff at Britain's biggest airport, Heathrow, will strike from Aug. 31 to Sep.3 - a peak travel period for hundreds of thousands of holidaymakers.

The four-day strike by 650 members of the PCS union will be followed by more than two weeks of industrial action, border force staff union PCS said in a statement on Friday.

The strike will coincide with the end of Britain's school summer holidays when the airport to the west of London usually has one of its busiest periods.

PCS said staff would work to rule and refuse to work overtime until Sept. 22. They blamed the industrial action on a long-running dispute over changes to terms and conditions including new inflexible rosters.

"We know our strike action is likely to cause serious disruption to travellers using Heathrow at the end of the summer, but the strike can be avoided if the employer listens to the concerns of our members," PCS general secretary Fran Heathcote said in a statement.

A spokesperson for Britain's interior ministry, which is responsible for border force officers, said the government was committed to continuing talks with the union to resolve the dispute.

If an agreement cannot be reached, the spokesperson said the government had plans in place to minimise disruption but urged passengers to check the latest advice from their airlines before they travel.

Heathrow, which at peak holiday times is used by about 250,000 passengers a day, said disruption had been avoided during past strikes.

"We have previously worked closely with border force to support their contingencies during strike periods, which have seen passengers continue to travel smoothly," Heathrow said in a statement.

Reporting by Sarah Young, editing by William James, Reuters

Friday, August 7, 2015

Independent Airport Lounge Opens At Heathrow Terminal 5


Independent Airport Lounge Opens at Heathrow Terminal 5

Heathrow, together with The Collinson Group and Swissport today announced the opening of the first independent, shared use lounge at Terminal 5.
‘Aspire, the Lounge and Spa at LHR T5’ will be jointly owned and operated by Swissport and Airport Lounge Development (ALD), Collinson Group’s lounge operating arm. Located at Gate A18 in Terminal 5, it will be the first lounge open to all travelers in one of the world’s busiest airport terminals.
Priority Pass members will have access to the lounge as part of their membership. Travelers without membership can enjoy three hours in ‘Aspire, the Lounge and Spa at LHR T5’ for £35 when booked in advance or for £40 at reception on the day subject to availability. The lounge is open from 5am until 11pm daily.
Stephen Wilkinson, Property Director, Heathrow said: “We are delighted to announce that as of today, we now have independent lounges in each of our terminals. Our team works tirelessly to ensure our customers receive the very best service when they fly and we’re delighted that the new Aspire lounge at Terminal 5 will enhance this service from today.”
Errol McGlothan, General Manager EMEA, Collinson Group said: “Aspire, the Lounge and Spa at LHR T5 has been designed to meet the exacting needs of the millions of travelers who travel through the terminal every year. Using insights gained from frequent travelers, we are confident that we’ve delivered the most compelling destination lounge where travelers can relax and refresh ahead of their next journey. Developed in partnership with Swissport, we are delighted to offer travelers access to an independent lounge at Heathrow Terminal 5 for the first time.”
Shaun Weston, Travel Services Director, Swissport commented: “Since launching in 2012, the Aspire brand of airport lounges has grown in popularity and now covers many global destinations. The opening of ‘Aspire, the Lounge and Spa at LHR T5’ is a significant step for Swissport, giving us a presence in one of the world’s leading airport terminals. We look forward to combining our operational expertise with Collinson Group’s reach amongst travellers, to deliver a world class facility.”
The 4,000 sq ft lounge space is dominated by soaring windows on two sides giving guests dramatic runway views. An extensive British-inspired seasonal food and drink menu has been created which includes a wide range of complimentary as well as premium (chargeable) options, changing throughout the day. Guests can also enjoy a unique opportunity to sample Spey Whisky, draught beer and a selection of wines on a complimentary basis or choose to pay for carefully selected ‘Wine Flights’, an innovative way to taste a variety of wines from different regions.
A highlight of the lounge is the ‘Bliss Spa at Aspire’ which is the award-winning beauty company’s first location in an airport. The specially designed travel spa menu includes a range of facials, manicures and pedicures available as refreshing 20 minute express, or luxurious 40 minute appointments guaranteed to deliver amazing results in a fun, positive environment.
This includes an express version of the famous Bliss Spa Oxygen Blast facial, a 40 minute complexion reviver for bright, glowing skin and the Hot Cream Manicure for perfect nails.
To help guests relax before or during a long trip, state-of-the-art ‘rest pods’ let guests recline back on specially engineered, reclining loungers, watch television and recharge in private so that they are rejuvenated for the journey ahead.
Travelers on business will have access to connected work spaces with complimentary high speed WiFi, charging posts and designated quiet zones to make the most productive use of their time.

Wednesday, March 4, 2015

What It’s Like To Fly Upper Class With Virgin Atlantic

I've had the pleasure of flying Upper Class with Virgin Atlantic Airways on a few occasions recently – coming back from New Delhi to Heathrow as well as a return trip to Cape Town – so I thought I would take this opportunity to describe what you can expect when booking the airline’s equivalent of a business class seat.
The first thing to note is that the Virgin Atlantic service begins from the moment you leave home. They’ll send a limo to your house to pick you up and take you to the airport (and take you home on your return) – a real treat, meaning you are dropped at the airport entrance, not having to worry about parking and all that that entails. In my case, I was driven to Manchester Airport where I also used ‘Little Red‘, Virgin Atlantic’s new domestic service for a quick and efficient way of getting to Heathrow. Despite it being just a short flight, I was served a drink and a packet of ‘plane’ crisps, and didn't need to worry about my main case which was automatically checked through to Cape Town. The Little Red service operates multiple daily flights between London and the cities of Manchester, Aberdeen and Edinburgh.
Once at Heathrow, the process of changing terminals couldn't have been easier and I soon found myself at the Virgin Atlantic Clubhouse, a place where you could very quickly forget that you’re even in an airport at all. Here you can just relax with a drink and read a magazine, have a meal, do some work, or even get yourself a haircut or a spa treatment.
Virgin Atlantic Clubhouse
This is the perfect start to air travel and a sign of things to come. With such a relaxed atmosphere, the last thing you’re thinking is “I've got a plane to catch” so it’s a good job that someone will come and find you should you forget.  Once on-board the aircraft – with priority boarding of course – you’ll find the Virgin Atlantic Upper Class seats are arranged in a herring-bone pattern in order to make optimum use of the space available and to give passengers the option of a very comfortable 33-inch wide flat bed.
Virgin Atlantic Upper Class seats
Your footrest can serve as a seat should you wish to sit face-to-face with a travel companion for some of the journey or, if you just want some alone time, the pull-out screen offers everything from the latest films to TV to Skymap – in fact, it includes more than 300 hours’ worth of entertainment so should help even the longest of flights should pass relatively quickly!
Virgin Atlantic Upper Class seating
There’s a pull-out table and in-seat laptop power should you wish to get some work done, as well as Aeromobile, allowing you to stay connected with texts, email and the internet.
With a pre-flight glass of Lanson Black Label Champagne in hand and a pair of pajamas provided for the journey should you wish (I don’t envy the flight attendants having to diplomatically ask passengers what size they would like, but they do it admirably!), your attention soon wanders to the dinner menu.
Forget your usual airline meals; here your table is neatly laid with designer linen and you get ‘proper’ cutlery, crockery and glassware. The choice is good and the quality of food excellent given the restraints associated with serving food at 40,000 feet. Choose from main dishes such as herb-crumbed fillet of British beef with potato rosti and carrot purée, free range grilled chicken breast with a mushroom gravy and celeriac colcannon mashed potatoes and herb tournée carrots, or Goan-style prawn curry with basmati rice and sautéed cabbage and red pepper.
To accompany your meal, there’s a selection of fine wine from Berry Bros. and Rudd, one of the UK’s most innovative wine merchants, boasting five Masters of Wine – or a choice of beers, spirits, etc. – as well as water from One whose profits fund amazing roundabout powered water pumps in Africa.
Need to stretch your legs after dinner? No problem. Upper Class passengers even have access to a futuristic on-board bar where they can sit and socialize with others over their tipple of choice.
Virgin Atlantic Upper Class bar
To book a flight with Virgin Atlantic, log on to www.virginatlantic.com or call 0844 20 92 770.
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Wednesday, December 10, 2014

London Heathrow: Delta Opens Exclusive Arrivals Lounge

London Heathrow: Delta opens exclusive arrivals lounge

Delta Air Lines has opened its exclusive Delta Arrivals Lounge, at the arrivals hall of London Heathrow Terminal 3. All of Delta's BusinessElite passengers and SkyMiles Diamond and Platinum Medallion members arriving from the United States have complimentary access into the new facility.
The Arrivals Lounge offers a number of amenities tailored to suit customers arriving in London from overnight flights. Customers are invited to freshen up in one of eleven private showers featuring amenities by New York's Malin+Goetz and take advantage of on-site butler services including clothes press and shoe shine.
Meanwhile, multiple breakfast offerings are available including Starbucks Coffee, lighter fare such as fresh fruit, pastries, yogurt and cereals and prepared to order a la carte items. Wi-Fi is available throughout the Arrivals Lounge, plus a business center and a selection of the day's newspapers. Staff are also on hand to assist with any future Delta travel plans.
"The Arrivals Lounge is a unique offering in the Delta portfolio and re-affirms the importance we place on London Heathrow," said Perry Cantarutti, senior vice president, Europe, Middle East and Africa. "This new arrivals facility, when combined with multiple premium departure areas, Delta Sky Clubs and shower facilities offered throughout the Delta system, reinforces our commitment to London and the premium traveler."
BusinessElite customers also have private car access to the Virgin Atlantic Upper Class Wing on departure at Terminal 3, which enables them to go from car to Clubhouse in less than 10 minutes. The pre-booked service allows passengers to use the Private Security Channel, beating the queues and leaving more time prior to boarding.
Last month, Delta announced it will begin flying nonstop between Philadelphia and Heathrow in April 2015, alongside its new flights from Seattle and Los Angeles to London Heathrow.
The Delta Arrivals Lounge will be open daily from 6:00 a.m. until 2:00 p.m.

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