Showing posts with label Hyatt Hotels. Show all posts
Showing posts with label Hyatt Hotels. Show all posts

Saturday, October 14, 2017

Travelore Consumer Alert: Hyatt Hotels Warns Guests Of Payment Card Security Breach At 41 Properties



Hyatt Hotels Corp. said it had discovered unauthorized access to payment card information at certain Hyatt-managed locations worldwide between March 18, 2017, and July 2, 2017.
Hyatt said the incident affected payment card information, such as, cardholder name, card number, expiration date and internal verification code, from cards manually entered or swiped at the front desk of certain Hyatt-managed locations.
The owner of Andaz, Park Hyatt and Grand Hyatt chain of hotels said a total of 41 properties were affected in 11 countries, with China accounting for 18 properties, the most among impacted countries.
Seven Hyatt properties were affected at U.S. locations, including three in Hawaii, three in Puerto Rico and one in Guam.
The Chicago-based company said its cyber security team discovered signs of the unauthorized access in July and launched an internal investigation, completed on Thursday, that resolved the issue and took steps to prevent this from happening in the future.
This is not the first time Hyatt is facing data breach problem at its hotels.
In late 2015, Hyatt said its payment processing system was infected with credit-card-stealing malware, that had affected 250 hotels in about 50 countries.

Thursday, December 24, 2015

Travelore Consumer Alert: Hyatt Hotel Visitors Hit By Payments System Hack



Hyatt hotelImage copyrightHyatt
Image captionHyatt hotels operate in 52 countries

Hotel group Hyatt is warning visitors of a security breach in its customer payment system.
The company said it had found malware on the payment processing computers for the hotels it managed.
Hyatt's global president of operations Chuck Floyd said that the problem had been fixed, but advised past customers to check bank statements for any unusual activity.
"As soon as we discovered the activity, we launched an investigation," he said.
The Chicago-based Hyatt group has 627 properties in its portfolio, although it said only the 318 it managed directly were affected by the malware, with franchised hotels unaffected.
The company did not say whether the malware had led to any customer information being accessed, but did say it had hired independent cybersecurity experts to help investigate.
Hyatt has set up a webpage to communicate updates to its customers.
"We have taken steps to strengthen the security of our systems, and customers can feel confident using payment cards at Hyatt hotels worldwide," said Mr Floyd.
Hyatt is not the first hotel group to admit it has had to tackle such a cybersecurity breach.
The Hilton, Mandarin Oriental, Starwood and Trump Collection hotel groups have also faced security problems with customer payment information in 2015.
From www.bbc.com

Friday, July 3, 2015

New Landmark Hotel Opens On Okinawa Island

New landmark hotel opens on Okinawa Island

Hyatt Hotels Corporation, in collaboration with Ken Corporation and Ken Real Estate Lease, Ltd, today announced the opening of Hyatt Regency Naha, Okinawa—the first hotel under a Hyatt brand on the Japanese island of Okinawa. The hotel is the tenth hotel under a Hyatt brand in Japan, and it is the sixth Hyatt Regency hotel in the country, following Tokyo, Hakone, Kyoto, Osaka and Fukuoka.
A mere 20-minute drive from Naha Airport, Hyatt Regency Naha, Okinawa is located between Naha’s main street of Kokusai Dori and Tsuboya Yachimun Dori, a historical street lined with traditional pottery workshops. The hotel – offering traditional, warm Okinawan-style hospitality – provides an energizing and refreshing place where both business and leisure guests come to connect.
“We are delighted with the opening of the tenth Hyatt property in Japan and honored to further strengthen our relationship with Ken Corporation, a company with deep development and management experience,” said Hirohide Abe, senior vice president of Hyatt in Japan. “We are grateful to Ken Corporation President Shigeru Sato, who envisioned the development of such a prestigious hotel. We are also grateful for the passion of the project team behind this launch. This hotel showcases our franchise business in Asia Pacific and demonstrates Hyatt’s commitment to authentic hospitality. We believe this hotel will contribute to our goal of becoming the most preferred hotel company.”
Okinawa-inspired Interiors
The captivating décor at Hyatt Regency Naha, Okinawa celebrates its local culture. Adorning the interiors are soothing colorways highlighted with vibrant hues of red and blue. The hotel features carefully selected pottery and glassware inspired by rich Ryukyu culture, complemented by the convenience and comfort for which the Hyatt Regency brand is known.
Guestrooms with Views of the Naha Skyline
Hyatt Regency Naha, Okinawa is home to 294 guest rooms of eight different types, including 154 Deluxe Twin Rooms (344 square feet / 32 square meters) and nine luxurious Regency Executive Suites (688 square feet / 64 square meters). All guest rooms have been designed for both leisure and business, featuring a 40-inch flat-screen television with satellite programming, complimentary Wi-Fi, a coffee maker and complimentary mineral water. Standard guest rooms offer Pharmacopia natural and organic bath products from the U.S.; Club Rooms and Suites provide body care products by exclusive, historic Italian brand Acca Kappa.
The generously appointed suites are designed to reflect the calming wind and water of Okinawa. The large, contemporary rooms feature subtle details inspired by traditional Ryukyu culture and come equipped with a spacious shower room, plush beds dressed in 300-threadcount linens and two 55-inch flat-screen TVs.
All Club Rooms and Suites offer access to the exclusive Regency Club lounge. Located on the uppermost 18th floor and featuring an outdoor terrace, guests can gather, work or relax over complimentary breakfast, drinks throughout the day and evening cocktails. Personalized check-in, check-out and evening service is also available.
Restaurants and Bars
Hyatt Regency Naha, Okinawa offers four inspiring restaurants and bars showcasing international cuisine with a focus on locally sourced ingredients of the highest quality.
Sakurazaka is the hotel’s relaxed dining space, serving buffet-style breakfast and lunch with an array of tempting local and international dishes. Guests can enjoy a relaxing meal in the stylish, light-filled setting or dine al fresco on the beautiful outdoor terrace.
Located on the uppermost 18th floor, MILANO | GRILL specializes in creative Italian and grilled cuisine. During dinner, a selection of meat and seafood is prepared in the show kitchen, while traditional trolleys present appetizers and mouthwatering grilled fare, served tableside.
Adjacent to MILANO | GRILL, guests can enjoy a pre-dinner drink at The Bar, complemented by panoramic night views of the Naha skyline. Featuring live piano performances, The Bar is an ideal spot to enjoy fine wines, carefully crafted cocktails and a wide variety of quality spirits. During the day, guests can look out to the Kerama Islands, and at dusk, enjoy a beautiful sunset over the East China Sea.
The glass encased open space on the first floor is The Lounge, offering quality coffees, teas, pastries and light snacks.
Meetings and Events
The Regency (882 square feet / 82 square meters with an 8.8 foot- / 2.7 meter-high ceiling) is a well-designed event space on the second floor, perfect for high-level board meetings, parties and cocktails for up to 50 guests. Equipped with the latest audiovisual capabilities, The Regency can be partitioned into two separate spaces (592 sq ft / 55 sqm and 290 sq ft / 55 sqm), making it ideal for intimate gatherings and parties.
Facilities
On the third floor of Hyatt Regency Naha, Okinawa is the first exclusive hotel fitness center in Naha. The Fitness Gym is equipped with the latest TechnoGym machines and a personal yoga lesson is available upon request. After a good workout, guests can unwind in the whirlpool or take a dip in the 55-foot / 17-meter outdoor swimming pool. An adjacent shallow pool is perfect for younger guests. As a hotel that puts everything at guests’ fingertips, guests who’ve worked up an appetite will enjoy HY Deli for an assortment of goods, from daily necessities to sweets, cakes and cookies, and alcoholic beverages such as beer and wine.
“Hyatt and Ken Corporation are excited to realize our vision of opening a hotel in the popular tourist destination of Okinawa,” said Hyatt Regency Naha, Okinawa General Manager Kento Sato. “Located only a three-minute walk from the main tourism and entertainment district Kokusai-dori, Hyatt Regency Naha, Okinawa brings a unique spirit to Okinawa’s hospitality market, showcasing both Ryukyu culture and the high standard of service for which the Hyatt Regency brand is known. Designed to cultivate connections with the local community and visitors, while offering a sophisticated level of hospitality, we look forward to welcoming guests and contributing positively to the tourism industry of Okinawa.”
The term “Hyatt” is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

Thursday, May 21, 2015

Travelore News: World's Largest Hotel To Be Built In Mecca

The biggest hotel in the world is being built in Mecca, Saudi Arabia, offering 10,000 rooms, helicopter pads and convenience for the Masjid al-Haram


The world's largest hotels up until now have been in Las Vegas  Photo: dargroupWorld's largest hotel to be built in Mecca

The world’s largest hotel is being planned for Mecca, Saudi Arabia, a remarkable structure that will rise out of the desert and apparently contain 10,000 rooms for worshipers.
The hotel will be part of a mixed-use development at Abraj Kudai, a $3.5bn (£2.25bn) project intended to look like a desert fortress, that encompasses a ring of towers standing on top of a podium.
It is due to be completed in 2017 and is being situated in the Manafia area of Mecca’s central zone, just 2.2km south of the Masjid al-Haram (holy mosque).
DesignMENA reported that the hotel will have 10,000 rooms in 12 separate towers, which are 44 storeys high, that will also include 70 restaurants, rooftop helipads, royal floors and a full size convention centre.
Two of the towers will offer five-star facilities, according to the hotel’s architects Dar Al-Handasah. The other ten will provide four-star accommodation.
The interiors are expected to be in keeping with the opulent style found elsewhere in the region.
"Due to its unparalleled size, height as well as distinguished location, exposure and architectural style, the building appears as a striking landmark with a profoundly modern multifunctional identity relating to both the Saudi locality and the Islamic universality of its expected users, “ said architects Dar Al-Handasah on its website.
PHOTO: (dargroup)
The site, which will also include residential facilities, a shopping mall and plenty of car parking for those visiting the mosque and black kaaba, has an approximate total site area of 60,000msq and a total built-up area of 1.4million msq.
Abraj Kudai is not the only one new hotel planned for Mecca. Hilton, the worldwide brand, is developing the Conrad Makkah, due to open in 2016, which, once built, will "help to meet the demands for a wider variety of accommodation from the rising number of pilgrims visiting Saudi Arabia every year."
It will be the first Conrad in the country. The Hilton Makkah Convention Hotel also opened recently, while the new Hyatt Regency Makkah is accepting reservations from July.
PHOTO: (dargroup)
The world's largest hotels up until now have been in Las Vegas. The Venetian and The Palazzo, which operate as a single hotel, offers 7,117 rooms. TheMGM Grand in Las Vegas is close behind in terms of number of room keys, with 6,852 rooms available.
Contributed by , wwwthetelegraph.co.uk
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Saturday, February 14, 2015

Travelore News: Hyatt Launches Free Wi-Fi To All Guests Worldwide

 Hyatt launches free Wi-Fi to all guests worldwide


Effective February 14, 2015, all Hyatt hotels and resorts worldwide will provide free Wi-Fi to guests independent of booking method or loyalty program participation. This industry-leading offer will be available to guests on an unlimited number of mobile devices or laptops in guest rooms and social spaces at Hyatt-branded hotels.
“We continue to evolve our offerings by listening to our guests, and for Hyatt, it didn’t feel natural to put barriers around something travelers view as an essential part of their hotel stay,” said Kristine Rose, vice president of brands, Hyatt. “More than 500 Hyatt-branded hotels and resorts worldwide are excited to now provide Wi-Fi free of charge in guestrooms and social spaces, no strings attached.”
Platinum and Diamond Hyatt Gold Passport members will receive a free upgrade to premium Wi-Fi service in those spaces wherever available, and guests will have the option to purchase premium service in those locations. Nearly 90 percent of Hyatt hotels around the world have made investments in their networks in the past three years.
“Staying connected through technology is a critical part of productivity and keeping in touch with loved ones, especially while away traveling,” Rose said. “With free Wi-Fi for all guests at all Hyatt hotels and resorts, guests can worry less about their Internet connections and focus on the things that matter most.”
The sign-on process to access free Wi-Fi will vary by property. While free Wi-Fi is available in guest rooms and social spaces such as lobbies and Hyatt-operated restaurants, it does not extend to meeting rooms, where bandwidth demand varies by the number of event attendees. Hotels will continue to work with organizers individually to procure appropriate support for an optimal experience.

Thursday, January 1, 2015

Travelore News: Hotels Make Internet Free But Tighten Cancellation Policies




Big changes are coming in 2015 for hotel guests, one will save travelers lots of money and another may cause a few headaches.

First, the good news: The big chains, those mega-hotels that cater to business travelers during the week, are finally following suit of the budget, side-of-the-road properties and offering free Wi-Fi.
And the bad news: Starting Jan. 1 two of the largest hotel chains in the world are making it harder for travelers to cancel reservations.

PRO: FREE WI-FI
Among the expected changes, free access to the Internet will affect the most guests. Possible savings of $10 to $15 a night, can really add up over a week long vacation. But there are a few strings attached. The majority of chains will require guests to sign up for their free loyalty programs. Basically, if you share a little more personal information, they'll let you surf the Web for free.
At the beginning of 2014, InterContinental Hotels Group, the parent company of Holiday Inn, became the first major chain to offer free Internet to all members of its loyalty program. That's a benefit that had been generally limited to frequent guests who have elite status.

None of the competition followed until a few weeks ago when Marriott International announced that all members of its rewards program would get free, basic Wi-Fi starting Jan. 15 as long as they booked directly with the company. Elite members of Marriott Rewards will continue to get a faster, premium Internet service for free.

The move is part of a long-term push by hotels to get guests to book through their own websites and call centers instead of services like Orbitz and Expedia, to which they have to pay commissions.
When Starwood Hotels & Resorts Worldwide followed suit, it too had a similar change: free Internet starting Feb. 2 for anybody booking directly; complimentary premium service for elite members.
Hyatt Hotels Corp. was the next big chain to offer free Internet. But unlike the others, its product will be free staring in February no matter what. Guests won't have to sign up for a club and can book through any channel they wish.

"Internet connectivity is no longer an amenity. It has become an integral part of travelers' daily lives and a basic expectation," Kristine Rose, vice president of brands for Hyatt said in a statement. "Travelers shouldn't have to remember which brands or locations offer it for free or the strings attached to get it."

Hilton Worldwide remains the biggest chain not to offer free Internet at all its properties.
The savings can be substantial. For instance, the San Francisco Marriott Marquis charges $14.95 a night for Internet; the Sheraton Atlanta, $12.95 a night; and the Hyatt Regency Chicago charges anywhere from $9.95 to $39.95 a night, depending on the connection speed.
CON: TOUGHER CANCELLATION POLICIES

Not all of the expected changes will be good for travelers in 2015.
Hilton and Marriott are rolling out new cancellation policies, forcing guests to abandon plans earlier on. Many hotels currently allow guests to cancel as late as 6 p.m. on the night of arrival. That's about to change.

Both hotel chains will, as of Jan. 1, require guests to cancel by midnight the day before they arrive in order to avoid a cancellation fee, typically equal to one night's room rate. Hilton and Marriott both justified the change saying it will make more rooms available for travelers needing last-minute accommodations.

Some travelers have been making reservations long in advance for stays, but then use last-minute deal apps from HotelTonight, Priceline and others to book cheap rooms hours before checking in and then cancel the original reservation. Hotels feel undercut and are left with unused rooms. This change, while not great for deal seekers, will help the hotels better manage inventory.
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Contributed by Scott Mayerowitz, AP.

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Friday, July 4, 2014

Hyatt To Open New York City’s First New 5-Star Hotel In More Than A Decade



 / Bethany Looi
The Park Hyatt will be on the lower levels of Extell Development Co.’s One57 condo tower, / Bethany Looi
Hyatt Hotels Corp. is seeking to make its Park Hyatt New York, opening next month at the base of the ultra-luxury One57 condominium tower, Manhattan’s first new five-star hotel in more than a decade.
The 25-floor property is making its debut on West 57th Street in the area known as Billionaires Row for its residential skyscrapers with apartments costing tens of millions of dollars. Plans for the Park Hyatt call for 210 guest rooms starting at $795 a night, spa-treatment suites with private balconies, and amenities such as an indoor pool with underwater speakers that pipe in music from neighboring Carnegie Hall.
Hyatt is seeking a competitive edge in Manhattan, where it already operates seven properties, none rated five stars, said Steve Haggerty, global head of real estate and capital strategy for the Chicago-based company. The new Park Hyatt would be the city’s first hotel with the coveted distinction since 2003, when the Mandarin Oriental opened in the nearby Time Warner Center. Since then, most growth in the city’s lodging market has been in the select-service category, hotels that offer few amenities and cost less to operate.
“There’s a fairly deep demand for this level of luxury,” Haggerty said in an interview from a suite on the Park Hyatt’s eighth floor. “It’s very difficult to replicate in New York City, and there’s a certain barrier to entry.”
Just six hotels that are considered luxury have opened in New York in the past five years, according to lodging-research firm STR Inc. That compares with 51 projects in the three lower- tier categories, which comprise such select-service brands as Holiday Inn, Best Western and Super 8.
Most Expensive
New York was the most expensive U.S. city to stay in this year through May, with rooms costing an average of $241 a night, STR data show. Luxury hotels citywide led the nation in occupancy with a rate of 89.4 percent in May, meaning they sold nine out of 10 rooms everynight.New York’s lodging industry also has been expanding faster than the nationwide pace, with 74 new hotels and more than 13,500 rooms opening since 2006, according to NYC & Co., the city’s marketing and tourism website. About 15,000 more rooms are expected in the next three years, bringing the total to more than 107,000.
“New York City is just hot,” said Jan Freitag, senior vice president at Hendersonville, Tennessee-based STR. “It’s expensive and is at this perfect intersection of transient business demand, group and leisure, and international demand. Everyone wants to come to New York.”
Costly Extras
Only about 10 percent of the city’s hotels are in the luxury category, according to Nikhil Bhalla, a lodging analyst at FBR & Co. in Arlington, Virginia. The properties are less profitable for investors because they offer costly extras such as valet parking, 24-hour room service, multiple restaurants and full-service spas.
The Park Hyatt will be on the lower levels of Extell Development Co.’s One57 condo tower, Manhattan’s second-tallest residential building at 1,004 feet (306 meters). Hyatt and Extell spent an average of $1.8 million a room constructing the hotel, according to Bhalla.
The rooms, ranging from 475 to 2,239 square feet (44 to 208 square meters), were designed to resemble high-end apartments, with floor-to-ceiling windows and wood flooring. Bathrooms are stocked with products by boutique perfumery Le Labo and the mirrors have television screens. Two restaurants, The Back Room at One57 and The Living Room, will be run by chef Sam Hazen, formerly of New York’s Veritas. Walls of a ballroom are covered with 26 tons of back-lit white onyx.
‘Missing Component’
The hotel will be the 34th worldwide and sixth in North America under the Park Hyatt brand, which is the top tier for the company. A five-star property is “a missing component of Park Hyatt’s network,” said Daniel Lesser, chief executive officer of New York-based LW Hospitality Advisors.
“Their guests travel to world capitals and when they come to New York, they want a five-star hotel,” he said. “Hyatt doesn’t want them staying at the Four Seasons and liking it.”
A subset of luxury hotels, mostly located in the heart of large cities, qualify for a five-star rating, the highest by the Forbes Travel Guide. Properties with the distinction include the Peninsula Beverly Hills in California, the Four Seasons Hotel Chicago and the Ritz-Carlton New York.
Five Stars
To earn five stars, hotels must provide room amenities including fresh flowers and wine by the glass presented in the bottle and poured by room-service staff, according to Forbes. If there is a pool, guests are greeted and escorted to their chairs and set-up assistance is provided or offered.
Every rated property is visited by an inspector, and those that might qualify for a four- or five-star ranking get a second anonymous inspection, according to Forbes.
New York has eight five-star hotels, with the Mandarin Oriental the only one built in the past 11 years, according to STR. The hotel, located on Columbus Circle with views of Central Park, has suites as large as 2,640 square feet and a spa room with a fireplace and private steam shower.
With other luxury projects under construction, including Marriott International Inc.’s boutique Edition hotel in Times Square and the Baccarat Hotel and Residences on 53rd Street, Park Hyatt will face some competition, according to Bhalla.
“At the moment the demand is all right, but there’s a lot of new supply growth in New York,” he said.
Billionaires Row
Upon completion, Hyatt’s $253 million investment will make it the owner of more than 65 percent of the hotel in partnership with Extell, according to Haggerty.
One57 and other luxury residential skyscrapers being developed on 57th and 53rd streets are transforming an area of Midtown that’s known for its corporate offices, restaurants and tourist destinations. Three blocks east of Extell’s tower, a penthouse is under contract for $95 million at 432 Park Ave. Macklowe Properties and CIM Group’s project has surpassed One57 in height and is slated to reach 1,397 feet when completed.
At One57, more than 75 percent of the units have sold, according to Jeffrey Dvorett, senior vice president of development at Extell. Bill Ackman, founder of New York hedge- fund firm Pershing Square Capital Management LP, is part of an investor group that agreed to purchase one of the apartments, a duplex on the 75th and 76th floors, for more than $90 million.
Recently completed deals at the 90-story tower include a $30.4 million unit on the 61st floor bought by a limited- liability company and a $17.8 million apartment that sold to Richard Kringstein, the CEO of outerwear company Herman Kay Co., city property records show.
87th Floor
One of tower’s 11 full-floor units is still for sale, at $67 million, Dvorett said. The 6,234-square-foot condo on the 87th floor offers views of Central Park, Midtown and Downtown, as far as the eyes can see.
One57 residents will be able to use hotel services, including the spa, with a menu of treatments that changes seasonally.
The Park Hyatt brand was due for an image upgrade and the Midtown hotel provides that boost, said Sean Hennessey, CEO of New York-based Lodging Advisors LLC.
New York “is the No. 1 city in the world to have the flagship property of your hotel brand,” Hennessey said. “So it was a great opportunity” for Hyatt.
–With assistance from Nadja Brandt in Los Angeles.

To contact the reporter on this story: Heather Perlberg in New York at hperlberg@bloomberg.net To contact the editors responsible for this story: Kara Wetzel at kwetzel@bloomberg.net Christ in Los Angeles.
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