Showing posts with label Hyatt hotels and resorts. Show all posts
Showing posts with label Hyatt hotels and resorts. Show all posts

Thursday, December 24, 2015

Travelore Consumer Alert: Hyatt Hotel Visitors Hit By Payments System Hack



Hyatt hotelImage copyrightHyatt
Image captionHyatt hotels operate in 52 countries

Hotel group Hyatt is warning visitors of a security breach in its customer payment system.
The company said it had found malware on the payment processing computers for the hotels it managed.
Hyatt's global president of operations Chuck Floyd said that the problem had been fixed, but advised past customers to check bank statements for any unusual activity.
"As soon as we discovered the activity, we launched an investigation," he said.
The Chicago-based Hyatt group has 627 properties in its portfolio, although it said only the 318 it managed directly were affected by the malware, with franchised hotels unaffected.
The company did not say whether the malware had led to any customer information being accessed, but did say it had hired independent cybersecurity experts to help investigate.
Hyatt has set up a webpage to communicate updates to its customers.
"We have taken steps to strengthen the security of our systems, and customers can feel confident using payment cards at Hyatt hotels worldwide," said Mr Floyd.
Hyatt is not the first hotel group to admit it has had to tackle such a cybersecurity breach.
The Hilton, Mandarin Oriental, Starwood and Trump Collection hotel groups have also faced security problems with customer payment information in 2015.
From www.bbc.com

Saturday, February 14, 2015

Travelore News: Hyatt Launches Free Wi-Fi To All Guests Worldwide

 Hyatt launches free Wi-Fi to all guests worldwide


Effective February 14, 2015, all Hyatt hotels and resorts worldwide will provide free Wi-Fi to guests independent of booking method or loyalty program participation. This industry-leading offer will be available to guests on an unlimited number of mobile devices or laptops in guest rooms and social spaces at Hyatt-branded hotels.
“We continue to evolve our offerings by listening to our guests, and for Hyatt, it didn’t feel natural to put barriers around something travelers view as an essential part of their hotel stay,” said Kristine Rose, vice president of brands, Hyatt. “More than 500 Hyatt-branded hotels and resorts worldwide are excited to now provide Wi-Fi free of charge in guestrooms and social spaces, no strings attached.”
Platinum and Diamond Hyatt Gold Passport members will receive a free upgrade to premium Wi-Fi service in those spaces wherever available, and guests will have the option to purchase premium service in those locations. Nearly 90 percent of Hyatt hotels around the world have made investments in their networks in the past three years.
“Staying connected through technology is a critical part of productivity and keeping in touch with loved ones, especially while away traveling,” Rose said. “With free Wi-Fi for all guests at all Hyatt hotels and resorts, guests can worry less about their Internet connections and focus on the things that matter most.”
The sign-on process to access free Wi-Fi will vary by property. While free Wi-Fi is available in guest rooms and social spaces such as lobbies and Hyatt-operated restaurants, it does not extend to meeting rooms, where bandwidth demand varies by the number of event attendees. Hotels will continue to work with organizers individually to procure appropriate support for an optimal experience.